White/Blank page all over my website

Hello,

Thanks so much for your Kind Patience and Apologies for the delays!

We are looking into this and Our Team will get back to you very shortly.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Thanks for your Patience!

We have checked this and the issue appears to be with the Google Programmable Search added on the Page which is adding the #gsc.tab Hash on the URL. There are way we can fix this:

1. Disable Google Programmable Search from adding this Hash causing JS issues on the page by using the following code:
   [ch_pre][/ch_pre]

replacing the existing codes: ``.

OR

1. Remove the following JS code from the js/functions.js File:
   [ch_pre type="js"]let linkElement = location.hash;
   if( $(linkElement).length > 0 && $('.one-page-menu').find('[data-href="'+linkElement+'"]').length > 0 ) {
   $window.scrollTop(0);
   }[/ch_pre]

You can simply use one of the above two options.

This will definitely fix your issues. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

Thanks for your Patience!

We have tried checking the entire codes for your Website and the issue appears to be with the use of Mixed Versions of Canvas. You had mentioned that you are using v6.5.2, but the CSS Files are v5.8 . It is highly recommended not to use mixed versions of Canvas to prevent any unexpected issues. Additionally, the Responsive CSS File: https://mundoregio.com/css/responsive.css does not exist on your Servers.

The issue right now is that since you are using a Newer Version of Canvas for the JS Codes and Older Version for CSS Codes. Thus, there are conflicts, as in Newer Versions the Page Transitions are not activated by default and in Older Versions Page Transitions are always active. To fix this, simply add the .no-transition Class to the `` Tag. This will disable the Page Transitions and display the Page. Then, we would recommend you to properly use the Latest Versions to avoid any unexpected issues for your Website.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

We understand but upon checking, we can see that the JS Files is newer and the style.css is Older: https://mundoregio.com/style.css (You can see the version there).

Currently, to fix this, simply add the .no-transition Class to the `` Tag.

This will definitely fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

This should be your codes:
[ch_pre][/ch_pre]

When you add classes, you do not need to add the dot (.).

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

The Responsive Styles are integrated within the style.css File and comes with a Mobile First approach in the Latest Versions of Canvas, so there is no css/responsive.css File.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

As we have mentioned earlier, the issues on your Website are due to mixed versions being used especially the CSS Files: https://mundoregio.com/style.css . These issues are related to Customizations and incorrect codes and the Default Files provided with the Package does not have these issues. Support currently only includes issues with the default codes and features provided with Canvas. Since, currently Customization related Support is not included with the License according to the Item Support Policy: https://themeforest.net/page/item_support_policy or https://support.semicolonweb.com/support-policy/ . You will need to manually code this or Hire Us to help you out with Customizations.

Thanks for Understanding.

Let us know if we can help you with anything else or if you find any further issues.

Hello,

Thanks for your Patience!

Glad the issues were resolved. Please do let us know if you would like to Download the v5.8 of Canvas Package and we can provide you with the Link.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.