Where is this "excellent support" you advertise???

So 2 days ago you posted apologies for delayed support due to holiday and stated all inquiries would be answered with 12 hours. Which Holiday? Did i miss one? In USA only recent holiday was Halloween yesterday. Boo!

BUT you have still not answered ANYONES posts for a week now. I read them all so I too can get smart. But unfortuneately I am still dumb - for buying this theme/program with NO SUPPORT.

Now on themeforest you advertise excellent support. Where is it? There is NO support.
On themeforest you advertise well documented coding. There is no documentation worth anything.
On themeforest you advertise simple changes to coding. So where are the simple changes documentation?

Very very beautiful theme but NO thought of customer support.

Happy Holiday (whatever)

Comments were being answered on the Themeforest page yesterday. It appears paid support on here takes a back seat.

so Mac- if I go onto envato I get support by making a "comment"? But by coming here to support I get ... nothing? Wow I wonder what I would get by giving 1 star on envato and describing the lack of support?

I will give them a chance to respond here on a timely basis with insightful information before calling them out publicly... but not much time. IMHO all support questions should be answered within 24 hours- even if its just to say "we are working on your issue and due to the technical nature we will need another 48 hours for our experts to analyse the code.". But instead they just ignore every post.

Thank you... Lots of great responses from SemiColonWeb over time, more than other developers. Looking forward to seeing responses when possible.
Jeff

So here below is what you answered me over 24 hours ago. First you promised me 12 hour support, than you promised 6 hour support. 24 hours later and you have answered NONE of my questions. What would you call this support??? Good or bad? Some of my questions are almost a week old.

"Hello @ivanposs,

We Really Apologize about the Delays in providing you with Timely Support! We do understand your Frustrations and assure you that all the Queries will be handled within 6 Hours from now!

We are working on all the Support Queries actively at the moment and the Threads will be answered asap. We Really Really Appreciate your Continued Patience with us.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

Thanks & Regards,
SemiColonWeb Team."