Webm doesn't play on Chrome

2 replies · opened Nov 7, 2019

RRos777Nov 7, 2019

Hello team awesome!
Hope you guys are well.

Small issue (I hope):
A site I created for a client long ago with Canvas template, no longer plays the webm or mp4 version when viewed in Chrome. I run Chrome 78 (latest updated version). The webm file seems to work perfectly fine on FF. Safari and IE.

I also swapped the mp4 file to be ahead of webm as per your instructions to other people when I read through comments.

Is there a fix for this or an update I can apply?

Here's the website: www.3dtours.co.za

Hope to hear from you soon.
Ros

SSemicolon WebSTAFFNov 8, 2019

Hello,

Thanks for the Kind Words! :) Hope you are doing well as well!

The Video appears to be working fine on Chrome: https://www.3dtours.co.za/video/02.webm . It appears to be an issue with Mixed Content. Since your Website is loaded using Secure https://. Simply change all the External http:// references on your Page to https://. This should also fix a lots of unexpected issues.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RRos777Nov 8, 2019

Thank you. I'll give it a shot and shout for help if need be! Have a great weekend!

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