Canvas Support

Videos

5 replies · opened Apr 27, 2016

JjackoartsApr 27, 2016

None of the videos on any of my pages are working.

Would you please let me know why. They were working earlier today, but now nothing,'

SSemicolon WebSTAFFApr 27, 2016

Hello,

Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjackoartsApr 28, 2016

Nevermind. It is working on a newer Firefox.

Ccanaro44Apr 28, 2016

Good morning. I've bought canvas and it's wonderful.
I only have a problem.
My customer choosed for a video home page. YOu can see the website at the address
http://fonderiasantacaterina.it/2016/

The problem is that from a desktop PC i SEE the videos BUT not with android/iphone devices. Can you please suggest me something?

THANKS
ALESSANDRO MARIANI

SSemicolon WebSTAFFApr 29, 2016

Hello,

Apple and Android do not allow autoplay for HTML5 Videos/Audio to prevent unsolicited usage of Bandwidth (which can be Cellular) on the User’s Mobile Device. They can only be played on their native Video Player.

Here is the Official Reference for Apple: https://developer.apple.com/library/safari/documentation/AudioVideo/Conceptual/Using_HTML5_Audio_Video/Device-SpecificConsiderations/Device-SpecificConsiderations.html .

We are definitely keeping an eye on the Latest Updates by Apple and Android to allow the auto-playing of HTML5 Videos on their respective phones and as soon as they release an Update we will surely make this available. The HTML5 Videos on Mobile Devices do not work on any Website.

Do let us know if we can help you with anything else or if you find any other issues with Canvas.

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard