Video background bug.

11 replies · opened Jan 22, 2018

JJPodsJan 22, 2018

Hello,

I noticed a possible bug on a "op-html5-video-dark" template. The top video background is not resizing properly, when you resize the window of a browser, and sometimes even when you reload the page.
Just try resizing the browser window and see a gray empty area arising in the video area.
I will attach screenshots of this behavior. If it's a bug, is there a fast way to fix it?

Best regards,
Jevgenij.

JJPodsJan 22, 2018

Sorry, I didn't specify. I'm on a Chrome version 63.0.3239.132 (Official Build). MacOS Sierra 10.12.6.

JJPodsJan 23, 2018

Hey, guys, it's pretty urgent for me, I see other issues being resolved. Can you please look into this? :)

SSemicolon WebSTAFFJan 24, 2018

Hello,

Apologize about the Inconveniences!

Currently Video BG does not support resizing but works fine when on Window Loads. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

JJPodsFeb 12, 2018

Hello.

You can see the bug here: http://kingdomkeyz.com/
Just refresh the page several times, and you'll see the video background, and other parallax background go nuts.

They are all looking good on the first load, but after a page reload they get messed up.
They're okay again, if you open the page in the new window.

Please help me solve this issue.

JJPodsFeb 12, 2018

It seems that somehow the heights of these backgrounds get messed up after the page reload. I was able to reproduce it on Chrome very easily.

If you have some insights, you'd help me a lot, 'cause I need to launch this website soon.

JJPodsFeb 12, 2018

I am sorry, this forum doesn't let me edit the replies. I just wanted to also specify, that today I updated my website to the latest version of the Canvas theme, 5.0.3 as of now I believe.

JJPodsFeb 20, 2018

Hello! :) It is possible for me to have some kind of assistance on this issue already?

SSemicolon WebSTAFFFeb 21, 2018

Hello,

Apologies about the Delays in replying to your Support Query and Thanks for your Patience!

We have checked out your Website and the Video, Parallax and all other Components on the Page appears to be working fine for us after several reloads/refreshes. Can you please let us know the Browser/OS you are using so that we can investigate further.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

JJPodsFeb 21, 2018

I can constantly reproduce this on:

  • Chrome version 64.0.3282.167 (Official Build) (64-bit)
  • Opera version 51.0.2830.34
  • Firefox version 58.0.2 (64-bit)

All with the latest updates. The only thing I can't reproduce it on is my Safari. In Safari everything is perfect.
I am on a Macbook Pro, as I've already written. MacOS Sierra 10.12.6.
Updated your theme, cleaned my caches, restarted my computer numerous times, still can reproduce this.

Steps I reproduce it:

  1. Go to the http://kingdomkeyz.com/ website.
  2. Refresh with Cmd+R a few times.
  3. Voila. The background video and parallax backgrounds are messed up in heights.

I am a front-end developer, but I'm out of ideas on what could be causing the issue, and I can reproduce it every single time.
Reference gray space in my screenshots.

Maybe you have some ideas? Could you test on more machines and browsers you have access to, to see if it's reproducable?

Thanks.

SSemicolon WebSTAFFFeb 24, 2018

Hello,

We are still checking and trying to reproduce this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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