Trojan?

1 reply · opened Nov 12, 2022

RrexadNov 12, 2022

Hi,

When I open the site Bitdefender gives this:

Filen C:\Users\henri\AppData\Local\Mozilla\Firefox\Profiles\lti05l6f.default-release\cache2\entries\F625642682927D3BCFD9C43A01F7EF26EF09BFEB=>(INFECTED_JS) är smittad med JS:Trojan.Cryxos.10382 och flyttades till karantän. Vi rekommenderar att du kör en systemskanning för att säkerställa att systemet är rent.

SSemicolon WebSTAFFNov 13, 2022

Hello,

Apologies for the Inconveniences caused!

We can assure you that this is not from Canvas. The Files you download for Canvas are stored on ThemeForest/Envato's Servers and they will never store files which has any type of malicious content. We highly recommend checking your PC/Mac or your Browser Add-ons which might be causing this issue.

Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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