Canvas Support

Top navigational bar in IE 11 problems

6 replies · opened Jun 28, 2016

FFabrikCreativeJun 28, 2016

Hi,

I am having trouble with the top navigation bar with templates loading correctly? The template I am using is the Agency template and it works well in Chrome, Safari, Firefox and Opera but is not acting the same way in Explorer 11. The problem is that the menu is loaded all in a block and un-styled, the list of menu items cascade automatically instead of waiting for the user to hover over the menu on the specific heading that have sub lists. I have attached screenshots to show what is happening? The first is whats happening and the second is what I want to achieve in EI 11.

I hope you can help me resolve this issue.

SSemicolon WebSTAFFJul 2, 2016

Hello,

We have just checked out our Live Previews on IE11 and it appears to be working fine for us. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

FFabrikCreativeAug 22, 2016

I have tested the site on a few different browsers, and there seems to be some issues with Windows and IE. Please see the screen shot attached.

Thanks,
Simone

FFabrikCreativeAug 22, 2016

I have downsized the screen shot, attached now.

Thanks,
Simone

FFabrikCreativeAug 22, 2016

I have checked with my client and the issue seems to be running IE11 on Windows Professional 7. Hopefully you might be able to see the same issue on this browser/OS combination.

Thanks,
Simone

SSemicolon WebSTAFFSep 6, 2016

Hello,

[sb_private_reply]We Really Apologize about the Issues in replying to your Support Query! Unfortunately, we are still working on the Server Migrations and hope to see it back within the next 12 Hours! Our Servers had been attacked in the Past Few Days and we are working desperately on it to get it resolved. This has took us so much time since we need Good Powerful Servers to handle Large Traffic and still keep the Websites Fast. However, we definitely understand that this has delayed your projects and we really really apologize about this and appreciate your Patience with us.[/sb_private_reply]

Regarding your issue, we have some issue with your Code:

  1. Please make sure that you always use IE=edge for your Meta X-UA-Compatible Attribute. so find the following code on your Page:

and replace it with:

  1. We also found some HTML Unclosed Tags related issues on your Page which may cause further issues for you in the future. Please check for the Validation of your Codes here: https://validator.w3.org/ .

Hope this Helps.

[sb_private_reply]We once again Apologize about the Delays and really appreciate your Patience with us. Thanks for your Patience. We will definitely try making sure to the best of our abilities that this does not happen again in the future.[/sb_private_reply]

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas. Thanks. :)

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