5 replies · opened Aug 6, 2020
Hi,
——— The Filter in shop-combination-filter.html ———
I found that the SORT-BY filter (from shop-combination-filter.html) does not work, when I unzip the package and open the html directly on my browser. But, the SELECT-CATEGORY works perfectly.
What should I do to make the sorting to work properly? Thanks.
Hello,
We have just checked out the Package Files and the Live Previews: http://themes.semicolonweb.com/html/canvas/shop-combination-filter.html and the Combination Filter appears to be working fine for us. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
I found that it only happens when I open it with Firefox (I am using Firefox Developer Edition).
It works find with Chrome and Safari.
Hello,
Thanks for more information on this. We are looking into this and will provide you with an update along with a solution very soon. Thanks for your Patience.
Just to confirm, our Live Previews: http://themes.semicolonweb.com/html/canvas/shop-combination-filter.html are working fine on Firefox.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Oh, sorry,
I have to correct myself. Things are complicated.
No matter Firefox, Chrom, Safari, they do sometimes not work.
What I discover is that
When I open the html locally or open the url of your demo website, there is an initiative animation in which the products re-order themselves.
That is the normal situation.
If I see the initiative animation, then I know that the sort-by function is going to work.
However, if the initiative animation does not show up, then I know that the sort-by function is not going to work.
Hello,
Thanks for explaining more about this. This explains that you might be trying to use the Filters and Sorting Functionality before the Isotope Grid is Initialized. Isotope Grids are initialized once the Images in the Grid are loaded and ready, and only after that the Filter/Sorting Functionality will start working.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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