Hello,
We just can't tell you how disappointed and how terrible we feel with this reply of yours! We have tried to create a Template with a Great Functionality and Ease of Use but we definitely understand that Canvas cannot serve each and every user with the same level of understanding since every User has a different way of perspective and coding preferences, which we definitely respect as it may take time to get used to a New Structure of a New Template! We have spent almost 3 years in developing Canvas and have kept improving it with more and more functionality and features with continuous bug fixes and optimized codes.
We are not Corporate Executives or Freelancers who work on contracts. We are an Independent Bunch of Creatives who love working with codes and we always love Our Users and providing Solutions to Our Users excites us and gives us a sense of content and satisfaction! We certainly understand that sometimes support can delay developments and try as much as we can to provide with a better and quick support every time. But we are always working simultaneously on more and more functionalities including improving Our Documentations, WordPress and more Stability/Flexibility in the Codes and there can be some times when the Support gets delayed but this does not mean we are not willing to provide support or deliberately delaying it. We have also been constructing ways to minimize Our Support via more explained Documentations, Video Tutorials and FAQs which will be releasing shortly within 2-3 weeks and we will keep adding more. We are always trying to learn from our mistakes as we speak and we will continue improving. We have already answered more than 6500+ Questions for Canvas for which more than 5000+ Answers are Publicly available via Comments/Support Forums and we do answer them repeatedly and we definitely do not have any issues with them whatsoever! Most of the Times we have providing Our Users with Customized Support/Codes against the item Support Policy: https://themeforest.net/page/item_support_policy but we have no issues in doing so in-spite of it taking significant amount of development times and we will continue doing so as we mentioned we like Our Users to be Happy with us. But we perfectly understand that not everybody can be Happy with us and might have some/many complaints with us but something we are completely shocked by is the way you have threatened us with consequences. We completely respect your views but unfortunately this is something we do not endorse. But this definitely gives us a Reality Check and motivates us to improve! But unfortunately we would not give up the independence of the way we work. We respect Our Users but also expect Our Users to respect us at least a little bit.
We assure you wont be ripped off this time and we are ready to Refund your Purchase since you are not satisfied with the Quality of Canvas and the Support Provided. Please claim your Refund from here: https://themeforest.net/refund_requests/new and we will approve it instantly as we certainly do not want to delay your Website's Development.
Thank You so much for all your Patience with us. We hope to serve you better in the Future.
