Subscribe and Contact forms not working

1 reply · opened Apr 15, 2018

SsgcliftonApr 15, 2018

Hi there

I am setting up a one-page site with a simple contact form at the bottom, and 2 subscribe forms (one in a modal and one in the page footer).

https://teamentente.com.au/indexnew.html

The contact form appears to work fine. When submitted the green success notification appears and the form fields are cleared, however, I do not receive the posted information to my email inbox! Can you please take a look at this and let me know how to fix?

As far as the subscribe forms go, when submitted the email address is added to my Mailchimp list successfully, however, the green success notification does not appear, nor does the form field get cleared. To the user it appears to have done nothing. Can you please help to get a notification success working and clear the field? There are two subscribe widgets on the page... one is in a popup modal when a button is clicked, the other is located on the footer.

Thanks for your help. I realize there are dozens of similar posts, but many of them are old posts and I'm not sure the relevance since I am using the latest code build.

Cheers,

Steve

SSemicolon WebSTAFFApr 19, 2018

Hello,

  1. The issue with the Contact Forms appears to be with the Server Environment with the PHP mail() Function blocked to send emails. You can contact your Web hosting Providers regarding this issue or consider using the SMTP Functionality. Complete Instructions for SMTP can be found in the Documentation > Widgets > Contact Forms Section.

  2. The issue with the Subscription Forms appears to be with Duplicate IDs. Please check the https://validator.w3.org/nu/?doc=https%3A%2F%2Fteamentente.com.au%2Findexnew.htmlhttps://validator.w3.org/nu/?doc=https%3A%2F%2Fteamentente.com.au%2Findexnew.html Guide to fix issue with the Duplicate IDs and it should automatically fix this issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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