Canvas Support

Submitted Form

6 replies · opened Oct 28, 2019

SstephenvOct 28, 2019

Hi,

I followed the directions in the form.php file and I receive messages to my email address after the user completes and submits the form. My questions rests on what happens after the user submits the form. Currently, after a user submits the form the website redirects to another page and spits out verbiage. How do I set it so the user submits a form, receives a confirmation that the form was submitted, and is not redirected to the additional page? Attached is the print out of the additional page. I am testing on a test server (sub-domain).

📎 form.php_.pdf43 KB
SstephenvOct 29, 2019

Any update?

SstephenvOct 31, 2019

?

SSemicolon WebSTAFFOct 31, 2019

Hello,

Thanks for your Patience!

There appears to be some JS Conflict on the Page which is causing this error. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFNov 3, 2019

Hello,

Thanks for your Patience!

There are JS Errors on the Page which causes this issue. We can see that there are JS Codes related to TinyMCE at the bottom of the Page even when there is no TinyMCE Plugin on the Page. Simply deleting this will fix the issue.

Additionally, make sure that you set the $mail->SMTPDebug to 0 in the include/form.php to avoid SMTP Debug Messages: 

$mail->SMTPDebug = 0;

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

SstephenvNov 3, 2019

You rock! Thank you!

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard