Canvas Support

Stuck on loader

5 replies · opened May 15, 2019

SSemicolon WebSTAFFMay 15, 2019

Hello,

We have checked out your Website and the entire Page Structure is different from the Default Files as provided with the Package. This issue is caused due to the Customizations to the Structure of the Page. Please make sure that you follow the Default Structure as mentioned in the Documentation > Start > HTML Structure Section.

Additionally, the issue also appears with the Version of Canvas you are using! We are currently on v5.9 while your main CSS is v2.5, Bootstrap is v4.2.1 and the Modern Blog demos which is used are from v5.1, which is why nothing is working as expected as the File Versions are completely mixed. Make sure that you use the Latest Versions for all the Files as everything is synced with each other and use the Default Structure.

This will automatically fix your issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

BbjoeyMay 16, 2019

I haven't customised any structure, the html is the same as the demo-modern-blog.html

Versions I am using now, as I have re-downloaded this morning

style.css Version: 5.9

Bootstrap v4.3.1 (https://getbootstrap.com/)

Canvas: Modern Blog Demo
Version: 1.0

Still stuck on loader

SSemicolon WebSTAFFMay 16, 2019

Hello,

Thanks for your Patience!

  1. Bootstrap is already included with Canvas and make sure that you use the Files included with the Package to avoid any unexpected issues.

  2. We just checked out your Page: https://5-years-to-freedom.dashnexpages.net/home/ and it appears to be working fine for us. Please clear your cache and check again as it should be working fine.

  3. There are several errors on your Page caused due to your Servers which you can check using your Browser's Developer Console.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

BbjoeyMay 17, 2019

Ok working fine on desktop but the slider isn't working on the mobile

When it first loads it work fine and will slide through the images, but once you scroll down and then scroll back up it will just stop on whatever slide it is on and not transition at all unless you press the chevrons and so it manually

The errors on the server are mostly things I haven't linked yet as I am working my way through

Cheers

SSemicolon WebSTAFFMay 17, 2019

Hello,

This is the Default functionality of the Slider activated by default which disables the Slider Transitions on interaction (touch). Simply add the data-hover="false" Attribute to the .fslider Element and this will be disabled and the Slider Transitions will work normally.

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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