some display issues with new instagram widget

5 replies · opened Jan 12, 2021

Sslash77Jan 12, 2021

Hello,

I have 2 problems with the new instagram widget. The changes, as described by you here, work, but

a) the images appear in random order, after each reload of the page new
and
b) feeds of videos are displayed without image.

Thanks in advance and also for your great work.

Greetings
Torsten

SSemicolon WebSTAFFJan 12, 2021

Hello,

  1. This, unfortunately, is controlled by the Instagram APIs and currently there is no option to control the order of the Photos: https://developers.facebook.com/docs/instagram-basic-display-api/guides/getting-profiles-and-media .

  2. Thanks for reporting this. Instagram APIs do not seem to generate thumbs for Videos. We have tweaked the codes a bit for this which should work fine. Please use the updated attached file.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Sslash77Jan 12, 2021

Hello,

thank you for the explanations and the link.

Could you please attach the modified file?

Thank you very much and best regards

SSemicolon WebSTAFFJan 12, 2021

Hello,

Ohh so sorry about that! We missed attaching the File.

Here it is.

Let us know if we can help you with anything else or if you find any further issues.

Sslash77Jan 14, 2021

Hello,

first of all thanks for the support. For me, the instagram-widget is no longer an option, but I still wanted to give you a quick feedback.

Although the thumbnails are shown, now also those of videos, but after a few page views the token is locked and no more images are shown. Of course, this can be due to anything and if this happened only to me and you can't reproduce it, it's not a problem. Also because of the random order of the pictures, I took another solution. As mentioned, is only meant as a short feedback for you.

Thanks and greetings

SSemicolon WebSTAFFJan 15, 2021

Hello,

Thanks for your feedback. We definitely understand as the New API Changes has been very frustrating for the Developers and Users alike.

We will try to work on this and find a better and robust solution. If you have any suggestions we would be more than happy to implement them.

Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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