Canvas Support

social media icons displaying locally but not on live server

3 replies · opened Apr 25, 2016

GGeorge HoffmanApr 25, 2016

Hi,

First, let me tell you how much I am loving the canvas theme! I'm happy that I bought it.

I'm having one slight issue, though. I created a small one-page site (http://www.michaelcohenmortgages.com) and the social media icons are not displaying. They display fine on my local version, and I've included a screenshot of the sidebar (MCM - local SM icons.png). On the live site, though, the icons are not displaying for me. I also attached the index.html file if that will make things easier for you but it should be identical to the live version.

To publish the site, I simply ftp'd the directories/files up from my localhost development site to the public html directory. Everything else works great, though, and my client absolutely loves the design (THANK YOU!). Could you possibly take a look and tell me what I'm doing wrong? I'm sure that the problem lies with me. If you want the ftp credentials for the site, let me know and I'll give you those in a private reply.

Thank you!

Site: michaelcohenmortgages.com

SSemicolon WebSTAFFApr 26, 2016

Hello,

Thank You so so much for the Kind Words. :) Really Glad that you like Canvas! :)

We have just checked out your Website and the Social Media Icons seems to be displaying fine for us. Also, everything seems to be fine on your Website. Can you please let us know which Browser and OS are you facing this issue with so that we can investigate further and provide you with a solution asap. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

GGeorge HoffmanApr 27, 2016

Thanks for your help. I started to suspect a browser (or OS) related issue, too. I'm using Ubuntu 14.04. I use both Chrome and Firefox. My Windows box just died and I haven't replaced it, yet.

SSemicolon WebSTAFFApr 27, 2016

Hello,

We have just checked out your Website on a Mac OS with Chrome, Safari and Firefox. And also on Windows using Chrome, Firefox and IE and the Social Icons appears to be working fine for us. Can you please check your Website on a Different OS using maybe your Friend's PC if possible or your iPhone/Android Devices to see if this issue persists.

Additionally, this might also be a Cache issue on your Browser which may get solved just by clearing the cache. Do let us know if you are still facing any issues with this.

Thanks for your Patience. Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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