Canvas Support

Slider doesn't appear in Internet Explorer

17 replies · opened Dec 30, 2020

PpotteryguyDec 30, 2020

Hello! Can you advise as to why the slider does not appear on Internet Explorer but does in Chrome
Thank you!

SSemicolon WebSTAFFDec 31, 2020

Hello,

Apologies for the Inconveniences caused!

Unfortunately, the Swiper Slider Plugin: https://swiperjs.com/ does not support IE11. We will be ultimately be removing support for IE11 once Bootstrap v5 is officially released. Meanwhile, you can consider using an Older Version (preferably v4.x) of the Swiper Slider Plugin: https://github.com/nolimits4web/swiper/releases which works on IE11.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

PpotteryguyJan 4, 2021

Hello, thank you for this. Could you advise me on what file I need to replace and where?

Or may I ask, are you available for hire when I need extra help om issues?

SSemicolon WebSTAFFJan 5, 2021

Hello,

You will need to update the js/plugins.js or js/plugins.min.js File (according to what you are using) with the old Codes for the Swiper Slider. Simply find the Swiper 6.3.5 Block of Code and update it according to the Old Codes.

This should work fine. Hope this Helps!

Yes, sure. We will email you shortly for further discussions.

Let us know if we can help you with anything else or if you find any further issues.

PpotteryguyJan 5, 2021

Thank you, is there another option for sliders?

SSemicolon WebSTAFFJan 6, 2021

Hello,

The Swiper Slider is the most versatile one. Alternatively, you can consider using this: http://themes.semicolonweb.com/html/canvas/slider-owl-full.html .

However, we will be dropping support for Internet Explorer altogether once Canvas is updated to Bootstrap 5, inline with Bootstrap supported browsers: https://getbootstrap.com/docs/5.0/getting-started/browsers-devices/ .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

PpotteryguyJan 11, 2021

Hello!
Can you give me some more detailed instruction in updating the swiper code?

Where do I update this? Which file?: js/plugins.js or js/plugins.min.js File

Which file is the Swiper 6.3.5 Block of Code in?
Thank you!

SSemicolon WebSTAFFJan 12, 2021

Hello,

The js/plugins.min.js File is the minified version of the js/plugins.js File. So first, you will need to update the codes in the js/plugins.js File and then minify it using a Minifier, like: https://javascript-minifier.com/, then replace the codes in the js/plugins.min.js File.

We have updated the codes for you, so can simply use the attached files provided. However, unfortunately, Our Support does not cover Older Versions of Swiper.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

PpotteryguyJan 12, 2021

Thank you so much. Very helpful with a great theme.

PpotteryguyJan 12, 2021

Hello, I am sorry but this is still not working for me. All I should have to do is replace plugins.min.js in the js folder and swiper.css in the css folder?

Thank you,
Eric
Ronald McDonald House

SSemicolon WebSTAFFJan 12, 2021

Hello,

Sorry about that! It seems that Support for Internet Explorer is available only until v4.x.x. Please use the Updated Files attached. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

PpotteryguyJan 14, 2021

Hello, do you have any help with this you can offer? I replaced the files with the ones I gave you. How do I know if I have the right Slider version?
Thank you!

PpotteryguyJan 15, 2021

Hello,
I fixed the errors that could be contributing to the slider and it still isn't working in IE. Could I hire you to take a closer look at it?
Thank you!
Eric

SSemicolon WebSTAFFJan 15, 2021

Hello,

We have just checked this out and the Slider appears to be working fine for us. There are still more errors on your Page: https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.rmhtwincities.org%2FEGRMH-20%2Findex which is causing this issue on IE. Fixing this should automatically solve the issue. You can verify this by using the Files we had provided in the Default Package Files.

Hope this Helps!

Unfortunately, we currently do not provide Customization related Support.

Let us know if we can help you with anything else or if you find any further issues.

PpotteryguyJan 16, 2021

Hello, thank you so much for all your help.

One more question... the error that is reporting that the | is an invalid character in the listing of Google fonts is code used from your template. I copied it exactly. Advice?

SSemicolon WebSTAFFJan 17, 2021

Hello,

This error can be ignored. The Unclosed Tags and Duplicate IDs are the ones you will need to look out for and fix them.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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