7 replies · opened Nov 18, 2019
Hello!
We've discovered that the Side Panel does not work on the iPhone XR.
I'm not sure if this is a Safari bug or a media query issue, but I was hoping you could look into it.
It works fine on all other iPhone versions.
Video capture: https://app.crossbrowsertesting.com/public/ia1c1350111b64a2/livetests/32259577/videos/z686208b89cc6b6e6dc8?test_hash=3d11b47f
thank you very much for your time,
Rye
Hello,
Apologies about the Inconveniences caused!
Can you please confirm if you have checked this on an actual device? As we have checked this on iPhone Xs and 11 Pro and it appears to be working fine for us. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hello,
Yes, two users with real iPhone XR devices have checked it and originally reported the issue to us.
To verify, we checked it using our crossbrowsertesting.com service and this uses real devices as well.
We appreciate any help you could provide us.
thank you!
Rye
Hi there,
Just checking on this ticket to see if you have anything to share?
thank you,
Rye
Hello again,
If you do not plan to offer a fix for this issue, can you please let me know?
This bug us holding up a project and we need to know whether we should lose the side panel or keep it.
thank you,
Rye
Hello,
Apologies about the Delays and Inconveniences caused!
We have verified this multiple times using different XS, X, 11 Pro and XR Devices and it works fine for us each time: https://www.dropbox.com/s/a7ebbvrsjtv5nft/iphone-xr.mp4?dl=0 .
We are really confused as to how to provide a Solution for something that is not an issue on our side. We absolutely understand and respect your point of view on this, however, the codes are correct and works for us as expected. Thanks for your Patience.
Thank you so much for looking into this. I think my client may have been confused when reporting this issue.
We have also verified that it is working correctly.
I am sorry to have bothered you with this false alarm!
thank you for your time and attention,
Rye
Hello,
No Problem at all! :) We are more glad that the issue was resolved. Thanks for your Patience.
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
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