side-panel do not hide on iPad landscape mode

6 replies · opened Jun 29, 2017

AArindamJun 29, 2017

Hello Support Team,
For an e-commerce website (kavuus.com), I'm using side-panel right in overlay mode and it is working as expected on desktop and mobile devices (e.g. taping or clicking on body it closes the side-panel).

Except on iPad landscape mode it does not work.

Few interesting observations, that same resolution on Chrome simulator it work as expected (closes the panel) but on actual device it fails.
It also work on actual device (iPad) in portrait mode.

Also, if I have to disable this closing function for what do I need to do?

Thanks in advance for helping with this 2 items.

I must mention; using Canvas become a real pleasure for both of my last 2 projects.

Thanks
Arindam

AArindamJul 6, 2017

Please need some help.

AArindamJul 10, 2017

Bug: Side Panel do not close on iPad landscape mode

AArindamJul 11, 2017

Need help.

AArindamJul 14, 2017

Hello,

I need an answer to this question!

Thanks

AArindamJul 14, 2017

Hello,

I need a solution to this problem!

Thanks

SSemicolon WebSTAFFJul 15, 2017

Hello,

We Really Apologize about the Delays and Thanks for all your Patience!

We have checked out your Website throughly and we have noticed that there are a Lot of Custom Codes on your Page. We have also noticed that there a lot of Duplicate CSS Codes in the kustom.css File which might be causing a conflict. Additionally, We would also request you check the Live Demos: http://themes.semicolonweb.com/html/canvas/side-panel.php and see if you also face an issue as this will help us fixing the Issue from the root.

We have also run a check a Validator check on your Website: https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.kavuus.com%2Fproduct-details.php%3Fid%3D16044%26productoptionid%3D367 and there many errors related to HTML unclosed tags. Please consider fixing them as these will also help in resolving unexpected future issues.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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