Showing mobile view on Mac Book Pro

4 replies · opened Jun 18, 2020

LlesleyafraserJun 18, 2020

Hi,

My coworker's Mac Book Pro (15" screen) is rendering the mobile version of the website. I found a thread that suggested the user use "command + 0" to make sure the view is at 100%, but that hasn't fixed the problem. What's strange, is that another coworker has a 13" screen and it's rendering just fine.

I've attached a photo and the site link is below.
https://cascadiatest.com/cascadia_new/index.html

Thanks!

LlesleyafraserJun 18, 2020

Screen shot

SSemicolon WebSTAFFJun 19, 2020

Hello,

We have just checked out for you and it appears to be working fine on Our Mac as well (check screenshot). So it might be an issue with the Macbook in question or some Browser Add-ons that might be causing this. Can you please consider checking this in some other Browser? Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

LlesleyafraserJun 19, 2020

Hi,

It's happening in both Chrome and Safari, but I'll have her look into this further and get back to you.

Thanks.

SSemicolon WebSTAFFJun 20, 2020

Hello,

Please consider checking with other devices as well. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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