ScrollTo external link - Not working IPad Pro

Hello,

Thanks for your Valuable Patience!

The issue does not appear to be with Canvas Template as there are some Custom Codes on your Website like the Scrollify Plugin which modifies the Scroll Behavior. Then there are some HTML Validation issues: https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.sonnenberg-ag.ch%2Fcompany.html as well.

Additionally, it is recommended to use the following code for Scrolling on External Pages:

<script>
    jQuery(document).ready( function(){
        setTimeout(function() {
            if (location.hash) {
                window.scrollTo(0, 0);
            }
        }, 1);
    });

    jQuery(window).on('load', function(){
        var divScrollToAnchor = window.location.hash;

        if( typeof divScrollToAnchor !== 'undefined' ) {
            var t = setTimeout( function(){
                jQuery('html,body').stop(true).animate({
                    'scrollTop': jQuery( divScrollToAnchor ).offset().top - 100
                }, 700, 'easeOutQuad');
            }, 1000);
        }
    });
</script>

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

We have just checked this out on iPad Pro and iPad Air. Everything seems to be working fine at the moment. Please make sure that the Link is https://www.xxxxxxxxxx.ch/company1.html#section-partners . Try opening this URL directly on iPad Pro and it should work fine. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Thanks for your Continued Patience on this!

Please allow us some more time while we run more tests on this. It would be great if you can please provide us with a Sreencast/Video of the Issue so that we can reproduce it on our end and then try finding a fix for this.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

We really apologies about the Continuous Delays!

Please allow us sometime, possibly another 24-48 hours and we will definitely come back with a proper solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Thanks for your Valuable and Continued Patience!

We have thoroughly checked out all the codes on your Page and the possible cause of this issue according to what we have detected, is the following code:

<li><a href="https://www.sonnenberg-ag.ch/company.html#section-about" data-scrollto="#section-about" data-offset="0">About Us</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-corporate_philosophy" data-scrollto="#section-corporate_philosophy" data-offset="0">Corporate Philosophy</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-team" data-scrollto="#section-team" data-offset="0">Team</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-partners" data-scrollto="#section-partners" data-offset="0">Our Partners</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-supervision" data-scrollto="#section-supervision" data-offset="0">Supervision</a></li>

Since this is the index.html Page and there are no Hash Sections on this Page with relative to the data-scrollto Attribute as defined on your menu items, you should be using the following codes:

<li><a href="https://www.sonnenberg-ag.ch/company.html#section-about">About Us</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-corporate_philosophy">Corporate Philosophy</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-team">Team</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-partners">Our Partners</a></li>
<li><a href="https://www.sonnenberg-ag.ch/company.html#section-supervision">Supervision</a></li>

It is recommended to use the data-scrollto Attribute only on Pages with available Hash Sections to avoid any conflict.

This should definitely fix your issues. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

Thank You so much for more details on this.

We did check this on an iPad Pro and it appeared to be working fine for us. Meanwhile, according to the Link you have provided above: http://themes.semicolonweb.com/html/canvas/rs-demo-premium-news-content.html, can you please confirm if this issue occurs only on this Revolution Slider Demo or on other RS Demos as well? We apologize about the delay in support in regards to this issue, as this is relatively a very new issue and never have been reported before. But we assure you that we will keep checking this and fix this as required. Thanks for your Patience.

Additionally, when checking your Browser's Console, there are some CORs related issues regarding Mixed https:// content. Can you please check and fix these issues, as sometimes these also cause expected issues.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Thank You so much for continuing providing us with more information on this and your valuable patience.

We are working on this and keep you updated as we progress fixing this issue. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Thanks for your Continued Patience!

Unfortunately, we are still unable to find a proper solution for this since there is a conflict with Revolution Slider only on the iPad Devices with One Page Menus. We are still looking into the possible solutions and will surely update you once there is a fix. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.