Canvas Support

Scrolling up, layout collapses

3 replies · opened Apr 10, 2020

SswwammpApr 10, 2020

Hi there

I have a problem, Im using the template with the semi transparent header. (if page scrolled up, logo@2x shown instead of normal size one.
Problem is, when I scroll back to the top and the last movement happens (when logo would be growing to double size), the whole layout collapses and shows items in totally wrong position. Plase see 2 attached files, scw1.png is the normal one, just before collapse and scw2.png is collapsed one.

Also, this happens sometimes when I change the size of window and I press CTRL+F5 for full reload, sometimes good, sometimes broken.
Thanks,
A.

SSemicolon WebSTAFFApr 11, 2020

Hello,

Apologies about the Inconveniences caused!

Simply adding the following code just after the </header> Tag will fix this:

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

SswwammpApr 11, 2020

Thanks for quick and great solution, brilliant, worked well! :-)

Two more questions:

  1. I am new on themeforest and upon purchasing I ticked the checkbox to get notification about any updates of your theme.
    I got nothing, but I've logged in yesterday re the problem above and seen hat there was an update on 2nd April - how could I sign up to a newsletter / list to get notified if any updates available?

  2. Now I logged in an downloaded the template from my profile (thought it is the update), but it is the same version again tht I downloaded 2 weeks ago. Where can I get the link of the new update?

+1 Suggestion: Would it be possible to split the zip file somehow (not keeping one 730 MB file) - this is because of possibility of downloading large sample images separately from the core files etc. (I'm on mobile broadband and download is not 2 mins.....)

+2 Is there any direct email contact to you re support to avoid public forum?

Many Thanks again
A.

SSemicolon WebSTAFFApr 12, 2020

Hello,

  1. The April 2nd Update was just a Banner Update on ThemeForest and not a New Version of Canvas. Whenever we release a New Update, we will definitely send you an Email Notification.

  2. As mentioned above.

Unfortunately, there is no option for that at the moment. We are working on a Package Generator (beta), which you can use online that will generate a Package for you based on the Files you select.

We currently only provide support via Support Forums. We will be releasing a New Support Forum soon to have an option to Post Private Support Questions, that can be seen only by you.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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