5 replies · opened May 20, 2023
Hello,
I have purchased this product. However there are plenty of options/designs and demos, the product is not working as i expected or intended to as it requires a lot of modifications for kind of site i am expecting. I would like to kindly ask for the refund the purchase.
My Themeforest ID: revzap
Hello,
Apologies for the Inconveniences caused!
Everything is displayed on the Live Previews and provided with the Package as-is. So everything is transparent before Purchase. And for any pre-sale questions we are always available. Everything is mentioned on the Live Previews as to what you will be getting and also Documentations and Support Forums are linked on the Live Previews for complete transparency, as well as the Item Comments section for checking what the Previous Users have asked.
Customizations of Designs provided is the responsibility of the "User" as well as the execution of the Final Product. This being a digital product which has already been downloaded by you, and the refund request reason being against the Refund Policy, we unfortunately have to decline your refund request.
Thanks for Understanding. For any further questions, you can consider contacting Envato Support directly: https://help.market.envato.com/hc/en-us/requests/new .
Let us know if we can help you with anything else.
I explored the product for atleast an hour before making a purchased so it is not i purchased it in rush. One thing i noticed is it has independent css for each demo so if i want to use element from one demo to another demo page, it is not possible. This is way i have very limited options.
While pre-sales and demos available, i only realized this when i had source code. I was expecting like all the elements from all the demos can be used anywhere. For example i downloaded theme sandbox and the elements are easily replacable with each other demo. Here in this case it is not possible.
Considering this, i have limited options for customization. For instance i have limited FAQs elements and if i am not happy with either elements, i have no other choice. Can you confirm i can use all the elements however i want without increasing css size unnecessarily? I don't think so.
Hello,
Yes, absolutely. That's the point of "Niche Demos". Niche Demos are independent of each other but if you would still like to copy Elements from One Demo to another, you will need to Copy the CSS/JS as well. With HTML Templates, this is a necessary step, you will need to copy the relevant codes based on the Demo you would like to use or reuse elements. The Classic Demos have unified Elements with all the CSS in one place. But the Niche Demos are created independently and thus you will need to make additional adjustments.
With HTML Templates, the Codes you see on the Live Previews and the Codes you get in the package are almost identical (we just make some changes on the Live Previews like Switcher Integration and API Keys, rest all are same). The example you stated about Sandbox, they do not provide Niche Demos, all of their Demos are Homepages, and not Niche Demos. What we provide are Prebuilt Niche Websites which have distinct features and inner pages unlike same features and layouts on all Templates. Well, in any case, this could have been asked in the presale questions.
Well, one size doesn't fit all. Again, all the Design Options available are available on display before Purchase, so the Limited FAQs options have more flexible/customization capabilities than you think. Canvas can be as powerful and customizable as you want it to be. And most Templates replicate our coding structure any ways. But as with every HTML Templates, you will need to do the additional customizations.
Can you confirm i can use all the elements however i want without increasing css size unnecessarily? I don’t think so.
Well, you have answered your own question here. Doesn't that depend on how much you want to customize? If you go through the CSS/SCSS Files thoroughly, you will see we provide CSS Variables, which no other Templates provide, which are heavily customizable right within the Template. And you have the option to delete the CSS as you please right from within the style.scss File to make the CSS Slim or use PostCSS with Gulp. Every possibility has been provided, you will just have to use them. :)
Anyways, we better provide you with a Refund. Request it here: https://themeforest.net/refund_requests/new .
Have a Wonderful Day. :)
Well, in any case, this could have been asked in the presale questions
I wish i knew it. Thank you anyways.
Thanks. We will refund in a few hours.
Meanwhile, we definitely like you to consider keep checking Canvas's Codes as your time permits and hopefully you will find a good use for it. Additionally, if you have any suggestions for us, do let us know and we will be more than Happy to act on them as we are always eager to make Canvas better with each passing day.
We understand that Canvas might not be for everybody but we assure you that it is much much more powerful than you think which is why it has been the Best Selling Template since 8-9 years even with other Templates/Themes getting significant exposure around Canvas.
Thanks again for your valuable feedback. We would love to have you on board in the near future.
Have a Wonderful Day.
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