Request to cancel New License and Renew existing License support for Canvas

2 replies · opened May 5, 2025

NNataliyaBorisovaMay 5, 2025

Hi,
I accidentally purchased a new license forCanvas | The Multi-Purpose HTML5 Template instead of renewing the support for my existing license.
i would like to cancel the new license purchase and apply the renewal to my existing license instead

Here are the details:
New License order number: 86c8cc2b-b872-44e7-8e66-d9a8d593cac5
Existing License Number: c46d7b23-f16f-473d-8ea7-0e1e01fa42e9

Could you please help me with this?
Thank you!

NNataliyaBorisovaMay 23, 2025

Hi,
can you please update me on my request to cancel the new Canvas license ?

NNataliyaBorisovaMay 27, 2025

Hi,
can you please give me an update for the request to cancel the new Canvas license ?

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Request to cancel New License and Renew existing License support for Canvas · Canvas Template Support