2 replies · opened May 21, 2020
Hi, I have a page here https://www.propertytours.tv/canvas/virtualviewings.php which looks great on large screens & tablets, but has too much white space around the video on phones held in portrait mode.
Can you please advice how to remove the excessive white space?
Many thanks,
Nick
Hi guys - do you have any tips on this?
Thanks
Nick
Hello,
Thanks for your Patience. We were already working on your Query and as there are many Customizations on your Page, we request you to please allow us some time to provide you with a reply as every Support Request is unique and takes different resolution times. And once you add another reply to your Support Ticket, it will move the Ticket to the Top of the Queue, which could further delay the process as the Older ones are processed first. Thanks for understanding.
Regarding your issue, the issue is with the Codes of the iFrames and several HTML Validation errors: https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.propertytours.tv%2Fcanvas%2Fvirtualviewings.php on your Page. We have just tested a simple code using your Video, which works fine for us:
	
Additionally, also make sure that you are using the Default Structure of the Template and place all your Content Codes inside the #content DIV to avoid any unexpected issues. Also, since these issues are arising due to Customizations, we request you to use the Default Codes from the Files in the Package first and then make Customizations to it, to minimize the risk of issues.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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