3 replies · opened Jan 29, 2024
Hi, I have downloaded this theme canvas and I have no idea how to install it because I don't know coding. I thought that it can be installed and I will get a interface to edit the theme. My goal was to install it on aws. I would like you to refund as I was mistaken and you can cancel my licence as well.
Regards,
Rohit Yadav
Hello,
Unfortunately, we currently do not process Refunds for Mistaken Purchases that have been already Downloaded since this is a Digital Product, and additionally the Title of the Item already suggests this is an HTML5 Template. We Appreciate your Co-Operation & Valuable Patience.
You can consider contacting Envato Support directly: https://help.market.envato.com/hc/en-us/requests/new .
Meanwhile, let us know if we can help you with anything else. Thanks.
It’s of no use to me. I request you to please process the refund. You can cancel my license.
Hello,
Apologies for the Inconveniences caused!
Please consider checking the Refund Policy here: https://themeforest.net/page/customer_refund_policy .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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