Canvas Support

reCaptcha not working

2 replies · opened Mar 8, 2023

NNicoBootsMar 8, 2023

Hello,
On my new website I have created a form which I would like to protect with a Google reCaptcha. I followed your instructions how to insert this in the HTML code. Therefore I have registered my site on the Google reCaptcha console and obtained the two reCaptcha-keys. Next, I have added these keys in the form and in the formp.php file of the include folder and uploaded everything to the server. When I then open the contact page I see in the captcha box a warning: "ERROR for site owner: invalid key type". I don't know what causes this error and how to solve this. Can you help? I will opload the HTML file for the contact page and the form.php file

SSemicolon WebSTAFFMar 9, 2023

Hello,

Based on the error, it appears you are using reCaptcha v3 Keys on a reCaptcha v2 Setup. Consider using these keys in the contact-recaptcha-v3.html Template and this should work fine.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

NNicoBootsMar 9, 2023

Hello, Thanks for your reply. However, it did not solve the problem. I have replaced my form with that from the contact-recaptcha-v3.html file. I left the form.php file as I used it the last time. The result is that in the browser a captcha is not shown. But when I still fill in the form and click on "send", I get the the message: "Captcha not validated! Please try again". But how can I if there is no captcha? I checked the code of my file against that of contact-recaptcha-v3.html and I see no differences. Can you see what I miss?

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