ReCaptcha error

5 replies · opened Dec 3, 2018

Aalecelia22Dec 3, 2018

Hello,
I have this contact form with out reCaptcha working ok: https://opticaac.com.ar/contacto.html

When I add the reCaptcha, the submit never finish.
Watching debug console on chrome, the javaScript returns always an error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I create a page with the contact form with reCaptcha: https://opticaac.com.ar/contactoConCaptcha.html

Any idea of what is making this error happens?

Thanks in advance

Ale

Aalecelia22Dec 6, 2018

¿Any idea?

SSemicolon WebSTAFFDec 9, 2018

Hello,

The reCaptcha is processed using the PHP cURL Functionality. Please make sure that your Server supports the PHP cURL functionality in order to be able to process the reCaptcha successfully.

This will automatically fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Aalecelia22Dec 21, 2018

I had install php curl on the server.
I re installed it, but the error is steal there.
Any other idea?

Aalecelia22Dec 24, 2018

I still have the error

SSemicolon WebSTAFFDec 27, 2018

Hello,

Thank You so much for your Continued Patience!

Please provide us with your FTP Details in a Private Reply, so that we can check out the exact issue and possibly fix this for you.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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