Quickcontact form it's not working

5 replies · opened Jul 13, 2018

FFLAVEXJul 13, 2018

Hi Team

I've an issue with the side panel contact form. Despite of I receive the message that the email was sent successfully, I don't received the email in the configured email, not even in the spam folder. I've modified the files quickcontact.php and sendmail.php located on the folder include, using the following code in both files:

<?php

use PHPMailer\PHPMailer\PHPMailer;

require 'phpmailer/src/PHPMailer.php';
require 'phpmailer/src/SMTP.php';

$toemails = array();

$toemails[] = array(
'email' => 'flalope@gmail.com', // Your Email Address
'name' => 'Mensaje de Compro Su Auto' // Your Name
);

// Form Processing Messages
$message_success = 'Gracias. Hemos recibido satisfactoriamente su mensaje. Nuestros especialistas le responderán a la brevedad. Saludos de parte del equipo de Compro Su Auto Argentina.';

Can you help?

Useful information:
Website: https://comprosuauto.cash
FTP data – User: comprosuautocristian – Pass: Fiesta.2019.2020

Thanks for your help.

Regards.

FFLAVEXJul 17, 2018

Hi

Why you skipped my post?

Regards.

FFLAVEXJul 18, 2018

Hi

6 days have been pass without a response from you. I can not charge for my work until I fix these issues.

PLEASE REPLY ASAP!

Thanks.

SSemicolon WebSTAFFJul 19, 2018

Hello,

We have checked out your Website and since the Form is returning a Successful Message, there is definitely an issue with the Hosting Environment. The PHP mail() Function appears to be working but is not sending Emails. It is recommended to use the SMTP Functionality in this case. Complete instructions for SMTP Integration can be found in the Documentation > Widgets > Contact Forms Section.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

FFLAVEXJul 24, 2018

Hi Team

After a couple of hours I've checked with my hosting support that the function PHP is working fine. I've created an email with the domain name and the note is received in Horde, but if I set an email with the client Gmail, Yahoo or Hotmail, the email is not delivered.

Gmail error message:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

flavexx@hotmail.com
host smtp.mailchannels.net [54.201.82.44]
SMTP error from remote mail server after end of data:
550 5.7.1 [BFD] Sender prohibited by SPF

Action: failed
Final-Recipient: rfc822;flavexx@hotmail.com
Status: 5.0.0
Remote-MTA: dns; smtp.mailchannels.net
Diagnostic-Code: smtp; 550 5.7.1 [BFD] Sender prohibited by SPF

Can you work it out?

Thanks.

SSemicolon WebSTAFFJul 26, 2018

Hello,

Gmail disables Outgoing SMTP Emails by 3rd Party Apps by default, and to be able to use it, you will need to enable it in your Google Settings. Go to https://myaccount.google.com/lesssecureapps and then enable this setting.

Meanwhile, while the PHP mail() is working fine, some Hosting Servers now enforce you to use an Email with the same domain name you are using on your Hosting Servers to be able to send the email successfully.

This should fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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