quick contact form opens a message in a new blank window ....

Question

Hi
i have setup the quick contact form on a page and when i test it, it does work (i get the test email) but it loads a blank page with:

{ "alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible." }

i have to hit the back button to get back to the page.

I've uploaded the functions.js, plugins.js, i have jquery loaded .... am i missing a file that is making this work correctly?
I don't want to load all the files that you have - just the ones i will need to help with site speed.

thanks for any help!

SemiColonWeb · Accepted Answer

Hello,

According to the Issue you have mentioned it seems that there is a jQuery Conflict on your Page. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

2TD · Answer

Hi i'm sorry for the delay! here is the url: http://petocklaw.com/contact.html i am using https://ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js for jquery

Semicolon Web · Answer

Hello,

We have just checked out your Website and the js/plugins.js File seems to have been modified which does not have the jQuery Form plugin which handles the AJAX Functionality for the Contact Forms. Please re-upload the js/plugins.js File from the Package and this will automatically fix the issue. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

2TD · Answer

thanks that was it!

manueldefreitas7 · Answer

I have the same problem. And I uploaded a version of the Plugin.js. Still have the blank window with the message. here is my link: www.wolinweb.com