Canvas Support

Question on SMTP Mail set up

7 replies · opened Sep 15, 2016

MmessycatSep 15, 2016

Hi there!

I love how simple you have made this to use! Very clean layout on the back end!

I am having a bit of trouble getting the mail to work....

http://pharmacy.presby.edu/findyourplace/one-page

is the site.

I'm trying to get a simple submit name and email address for the top section (and would like to use it for the footer section as well). I have gone into the sendmail.php and added the STMP and my gmail creds, but when I try to hit submit, it flashes the site white (no thank you message, which would be nice) and I never get the email when I try to send it to myself.

Any suggestions as to what I might be doing wrong, I would greatly appreciate it!!!

Thank you,
Rebecca

MmessycatSep 19, 2016

Hi there!

Any suggestion would be greatly appreciated! I've been searching the forum but have yet to find a solution....

-Rebecca

SSemicolon WebSTAFFSep 20, 2016

Hello,

[sb_private_reply]Apologies about the Delay in replying to your Support Query.[/sb_private_reply]

We have just checked out your Website and the Code you are using for the Form does not have any AJAX Functionality or the Form Processing PHP attached to it. Please consider replacing your Existing code (from .vertical-middle Container) with the following code: 


	
		Start your Free Trial
		Get Started within 5 Minutes.
	
	
	
		
			Name
			
		
		
			Email
			
		
		
			
		
		
			Register Now
		
	
	
_* No Credit Card Required_

This will definitely work fine. Let us know if we can help you with anything else or if you find any further issues.

MmessycatSep 20, 2016

Thank you!!!!
I feel like an idiot now for missing that part...

I made the changes you suggested, however when I hit the submit button, the button keeps spinning, but never actually submits, just hangs there.....

-Rebecca

MmessycatSep 20, 2016

I think I had the wrong port...got the email to come through, but the submit button keeps looking like it's loading and there is no message saying it went through.....

Any suggestions?

-Rebecca

*sorry for being a problem!

SSemicolon WebSTAFFSep 20, 2016

Hello,

We are always here to Help you out with your issues so do make sure that you get in touch with us even if you have the Smallest of the Issues and we will be very Happy to assist you! :)

Regarding your issue, simply find the following code in the include/sendemail.php File: 

$mail->SMTPDebug = 2;

and replace it with: 

$mail->SMTPDebug = 0;

This will definitely fix your issue. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

MmessycatSep 20, 2016

Perfect! That fixed it!!!

thank you thank you thank you!

last one, I hope..... now the bottom email only submit is not sending...though the message is coming up at the top saying "Please set message"
I thought I had edited the sendmail for a message, but neither are taking.

thank you for all your help on this!!!

-R

SSemicolon WebSTAFFSep 20, 2016

Hello,

Really Glad to Help! :)

The Bottom Form is a Newsletter Subscription Opt-In Form which runs with MailChimp: http://mailchimp.com/ and uses the include/subscribe.php File for processing. If you would like to use this, simply add your MailChimp API Key and your List ID to add the Emails.

Let us know if we can help you with anything else or if you find any further issues.

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