4 replies · opened Jun 30, 2016
Hi Team SemiColonWeb,
i bought this item by mistake. I first though this is a Wordpress Plugin,
after i tried to install it, i noticed this is a normal HTML Theme (So sad, because it is looking so good!).
So now i can't do anything with it.
Q: Is it possible for you to Delete my Licence and get a refund?
Greetings from Germany.
L.Sringern
Hello?
Hello,
We Really Apologize but we currently do not provide Refunds for Mistaken Purchases that have been Downloaded since Refunds are provided in Line with the Refund Policy: http://themeforest.net/page/customer_refund_policy . You will need to Contact Envato directly: https://help.market.envato.com/hc/en-us/requests/new in this case. We Really Appreciate your Co-Operation & Valuable Patience.
Meanwhile, do let us know if we can help you with anything else.
Same for me. Purchased because I thought it was wordpress.
Hello,
@share2inspire We normally do not provide Refunds for Mistaken Purchases which have already been Downloaded. [sb_private_reply]However, we will provide you with the Refund soon. Thanks for your Patience.[/sb_private_reply]
Do let us know if we can help you with anything else.
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