MMikeyD48Nov 28, 2020
First time using Canvass. I keep getting a raw html file even though I am transferring over the css and js files. Also is there a live technician that I can talk on the phone with.
Thanks,
Mike
Problems Setting Up Folders Correctly
14 replies · opened Nov 28, 2020
SSemicolon WebSTAFFNov 28, 2020
Hello,
Unfortunately, we do not provide Live Chat/Phone Support at the moment. Currently, support is provided only through the Support Website.
Regarding your issues, it appears to be an issue with the missing files or wrong CSS/JS File Locations on your Servers. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.
Additionally, you can also check the issues using your Browser's Developer Console.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
MMikeyD48Nov 28, 2020
So I was able to get most of pg to load correctly, problem is now the elements are stacked vertically instead of in rows as shown in the construction demo that im using. Also the images are sized big
SSemicolon WebSTAFFNov 28, 2020
Hello,
Please provide us with a Live URL so that we can check this out, point you to the issues and fix them. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
MMikeyD48Nov 29, 2020
Hey where can I rind the index restaurant multi pg file
SSemicolon WebSTAFFNov 29, 2020
Hello,
You can find the index-resturant.html Template in the Package/HTML Folder.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
MMikeyD48Nov 30, 2020
Thanks I found it, so im trying to change the slider section by placing the restaurant slider inside. I copied the code from the slider section and pasted it over the slider section on my current idex pg. However it turned white, how do I fix it?
Thank you
SSemicolon WebSTAFFNov 30, 2020
Hello,
The URL you have provided is a Localhost URL which we will not be able to check. However, according to the error you have mentioned, it appears that you have not included the CSS/JS Files for the Revolution Slider on your Page. Please make sure that you are also copying the CSS/JS File Linkings for the Revolution Slider according to the Codes used in the index-restaurant.html Template.
This should definitely fix the issue. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
MMikeyD48Nov 30, 2020
Where exactly do I get those files from? I noticed theres css inside of the <head> tags on the restaurant pg, is that what your refering too? Just copying that and pasting it along with the JS file into my index construction code? Also do I need to down the slider visual editor?
Thank you
MMikeyD48Nov 30, 2020
I figured it out. Thanks for getting back to me so fast. Getting used to your awsome themes
SSemicolon WebSTAFFNov 30, 2020
Hello,
Glad that your issues were resolved! Very Happy to Help! :)
Just for the heads-up, the CSS/JS Files are already included within the Package/HTML Folders according to the File Paths defined in the HTML Files. We understand that the Huge Number of Files included with Canvas is a little confusing, which is why we have introduced a Package Generator: http://docs.semicolonweb.com/docs/getting-started/installation/ , which you can use to choose the HTML Files you are going to use for your project, and our Package Generator will choose only the CSS/JS/Image Files required for your chosen HTML Files.
Hope this Helps! :)
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
MMikeyD48Dec 1, 2020
So for some reason every couple of seconds literally the entire home page will shake.
Thanks
SSemicolon WebSTAFFDec 1, 2020
Hello,
Please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
MMikeyD48Dec 1, 2020
So im currently building the site offline
SSemicolon WebSTAFFDec 1, 2020
Hello,
You can provide us with a Live URL once you publish your Website online and then we can check this out for you. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Have the same question, or something new?
Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.
Reply on the dashboard