Problem with YT movie clips

1 reply · opened May 10, 2021

Sstation55May 10, 2021

Hello,

For a start please take a look here:

http://bank.alma.biz.pl/index.php/e-bank/filmy-instruktazowe

Why there's such huge black space between the movie and the frame? Please note when the page is loaded the movie position behaves correctly for a spark of second, then is moved down with this unexpected and unwanted black area at the top of iFrame.

The problem occurs in each movie placed on this page. I'm not sure what's the cause of it.

Could you point me some resolution in this case please? I tried with styles... but without any positive result..

Thanks in advance,
Maciej, Poland

SSemicolon WebSTAFFMay 10, 2021

Hello,

We have just checked out your Page and have tried recreating the error according to your explanation but your Page appears to be working perfectly fine for us without any issues on the Youtube Videos (see attached video). Can you please provide us with a Screencast of the Issue you are facing so that we can check out what exactly is going wrong and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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