Canvas Support

Problem with form not working

7 replies · opened Mar 30, 2021

TTbishop4Mar 30, 2021

HI,

I have done as your documentation suggests and filled in the phpmailer AND added the SMTP code but when the submit button is clicked it just never sends.

Please advise,

Thank you

SSemicolon WebSTAFFMar 30, 2021

Hello,

We have just checked out your Website and the Form Processor is returning a 500 Internal Server Error which is an indication that this is a Server Configuration issue.

Firstly, please make sure that your PHP Version is more than 5.6 or preferably the Latest Version.

If you are still facing further issues, the please consider adding the .customjs Class to the .form-widget Element and then following code at the very top of your include/form.php File:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this. Thanks for your Patience!

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TTbishop4Mar 31, 2021

HI,

Thanks so much for your advice. I have done that and it is still saying and internal server error.

All the files stored on the server are in public_html. This includes all of the /include/form.php etc. Are they in the right place?

I'm new to web dev so your help is greatly appreciated.

THanks in advance

SSemicolon WebSTAFFMar 31, 2021

Hello,

The issue is definitely with the Server Configurations. If you are comfortable, you can share your FTP Details with us in a Private Reply and we can try looking into this for you.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

TTbishop4Mar 31, 2021

Sure, that would be great. What details do you need?

TTbishop4Mar 31, 2021

Hi,

I have setup an FTP account for you to take a look:

FTP Username: canvas@cambridgepostharvest.com
FTP server: ftp.cambridgepostharvest.com
FTP & explicit FTPS port: 21
FTP Password: canvassupport
Directory: /home2/cambriz9/public_html

Please let me know if everything is ok with this, thanks again!

TTbishop4Mar 31, 2021

Hi,

I have now solved the server error but the "submit" button does nothing. Please explain?

Thanks
Tim

SSemicolon WebSTAFFMar 31, 2021

Hello,

Thanks for your Patience!

We have checked this out and the issue appears to be with the SMTP Servers. The SMTP Connection is failing and you should contacting your Web Hosting Provider regarding this. When we remove the SMTP Codes from the include/form.php File or use Gmail SMTP, it appears to be working perfectly fine.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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