Pop up success mesage is not working

2 replies · opened Apr 20, 2019

Aanaediaz99Apr 20, 2019

Hello!

The mail from the contact form is sending and reciving successfully, but I have a problem:
The successfully message top right pop up don't show up. And on the bottom rigth appers blank space for a brief moment
My URL is: https://www.cautivaclientes.com.mx/venta-de-paginas-web-cdmx-mexico.html

I made test with some of your files. This you can see it here: https://www.cautivaclientes.com.mx/prueba/contact.html
On that test page is working correctly.

I dont know if a file is missing...
or maybe a line in the html´
or could be the SMTP (I have a Gsuite mail acount)?
Please help me :(
Thank you

Aanaediaz99Apr 20, 2019

Hello

Now i made it possible that show up a message of: susccessfuly sent on a new tab, but instead of showing the webpage that i want, only show in the new tab the code

Thank you in advance for your help

SSemicolon WebSTAFFApr 21, 2019

Hello,

The Codes have not been used properly and the Default Template codes have been customized due to which you have been facing this issue. The Current version of Canvas does not have the .contact-form-result Element anymore. Please change it to .form-result and the Popup will work fine.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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