Photo jumping

19 replies · opened Nov 3, 2019

Ccochn01Nov 3, 2019

Hi Team,

Have another one for you...

  1. I have replaced top slider to (static photo). However I'm noticing the photo jumps on window resizing.
    Which I believe leads to the next issue.

When viewing on iPad - portrait, rotate to landscape then back to portrait... The screen blanks out and the footer misfires...with a whitespace at the bottom. I'm actually thinking it's being cause by the same photo jumping.Is there a code I can include like (top:0?) to the photo slider?

https://codenyc.net/JAJ/the-avenue-item.html

  1. The tables are placed within (entry post class) is not taking very well. How can I achieve same 3 grid layout with tables without using entry post class? This too caused footer misfiring. Because once I removed this section, it stopped.

Thanks again,
NC

SSemicolon WebSTAFFNov 7, 2019

Hello,

Thanks for your Valuable Patience!

We have tried checking this out and unfortunately, we could reproduce the issue you have mentioned. Can you please provide us with a Screencast of the issue along with more details about the Browser and OS, so that we can provide you with further assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Ccochn01Nov 8, 2019

Hello,

Sure thing, thank you.

  1. The desktop jump occurs when resizing window. Operating System: MacOS Sierra 10.13.6, Chrome
  2. Attached are screen shots for iPad... mobile 1 - is initial portrait view, mobile 2 - happens upon rotating to landscape. Then again, mobile 3 - is initial portrait view, mobile 4 - happens upon rotating to landscape. NOTE: You must view on iPad and scroll all the way down to footer when rotating. The whitespace initially appears but snaps back into place.

Okay, Thanks!
NC

Ccochn01Nov 8, 2019

Hi wasn't allowed to add these additions in original post.

Thank you
NC

SSemicolon WebSTAFFNov 12, 2019

Hello,

The Slider gets resized to Full Screen because the Address Bar gets resized on iPhone/iPad while scrolling. To remove the the Resizing effect of the Slider, simply delete the following code from the SEMICOLON.documentOnResize > init: function() Function Block in the js/functions.js File:

SEMICOLON.initialize.fullScreen();

This will definitely fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Ccochn01Nov 14, 2019

Hello,

I've done the above as suggested but didn't fix it. Picture and page still jumping on iPad. :-(
Could the code not be set correctly? Again, Are settings correct for section photo? Please see #1 ...and does tables work inside [post-grid and entry-content] class - #2? Since these two areas - is what appears to be where the issue is occurring.

  1. Picture Section:
    <div class="section py-0 my-0" style="background: url('images/single/avenue.jpg') center center; background-size: cover;" data-height-xl="600" data-height-lg="600" data-height-md="450" data-height-sm="350" data-height-xs="250" >
    <div class="container clearfix"></div>
    </div>

  2. Table:
    <div id="posts" class="post-grid grid-container grid-3 clearfix" data-layout="fitRows">

<div class="entry clearfix">
<div class="entry-image">

attachment
</div>

<div class="entry-title">
<h2>Diagram 1</h2>
</div>

<div class="entry-content">
<table class="table">
<tbody>
<tr>
<td class="notopborder">**Dimensions: **</td>
<td class="notopborder">36"H, 30"W, 28"D</td>
</tr>
<tr>
<td class="notopborder">Seat Height:</td>
<td class="notopborder">18.50"</td>
</tr>
<tr>
<td class="notopborder">Seat Depth:</td>
<td class="notopborder">19.00"</td>
</tr>
<tr>
<td>COM:</td>
<td>1.75 Yards (54" plain material - no repeats)</td>
</tr>
<tr>
<td>COL:</td>
<td>32 Square Feet </td>
</tr>
</tbody>
</table>
</div>
</div>
</div>

Thanks again for your help.
NC

Ccochn01Nov 16, 2019

Okay, I just discovered it’s only happening in Safari on iPad rotate. In Chrome everything works fine. Hopefully this makes better sense to narrow down.

NC

Ccochn01Nov 21, 2019

Hi there,

Is there another setting needed for Safari? I never heard back.

Thank you,
NC

SSemicolon WebSTAFFNov 24, 2019

Hello,

Thanks for your Patience!

We have checked this out repeatedly, however, unfortunately, we cannot reproduce the issue you are mentioning. In the meantime, you can consider using CSS Media Queries to resize the Section instead of using data-height-* Attributes. Example:

.hero-section {
	height: 250px;
}

@media (min-width: 576px) {
	.hero-section {
		height: 350px;
	}
}

@media (min-width: 768px) {
	.hero-section {
		height: 450px;
	}
}

@media (min-width: 992px) {
	.hero-section {
		height: 600px;
	}
}

@media (min-width: 1200px) {
	.hero-section {
		height: 600px;
	}
}

Then, simply add the .hero-section Class to the .section Element. Make sure that you remove the data-height-* Attributes from your .section Element. This will disable JS resizing and enable pure CSS.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Ccochn01Nov 29, 2019

Hello I have updated to hero slider as suggested.

However, still having issue with page load on landscape rotate.
I do have a video showing exactly what’s happening. Do you have a way from me to forward video clip?

This is very frustrating...

Ccochn01Nov 29, 2019

Do you accept video clips?

SSemicolon WebSTAFFNov 29, 2019

Hello,

Apologies about the Inconveniences, however we haven't such issues yet with your Website. Have you tried checking out your Website on a different device?

Please upload the Video on Dropbox or Google Drive and share with us. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Ccochn01Nov 29, 2019

Hello,

The reason I’m even more perplexed ?...

When viewing on iPad mini in Chrome everything’s fine. The blank-out is only occurring in Safari. If I recall, I don’t think Android tablet is having this issue. I originally thought it was photo jumping... Not sure now!!!! :-(

Also, on other pages (e.g.) https://codenyc.net/JAJ/x-table-item.html works fine... the only difference is that the Main photo and left side tables are removed... It’s crazy!!

But here’s the video... Viewing on iPad OS 13.2.3
https://www.dropbox.com/s/ah2y3byriezeoff/IMG_0766.MOV?dl=0
From page - https://codenyc.net/JAJ/broadway-item.html

Make sure scroll all the way to the bottom on portrait view, then rotate to landscape view... White screen occurs and the menubar freezes (becomes non responsive). When touch the screen the page then appears.

Thank you very much!
NC

Ccochn01Dec 1, 2019

Excuse me, I stand corrected... behavior is also occurring on iPhone 7 Plus - Safari.
It appears to be a Safari issue.

I think I got it!!! ?
Had to assign max-height to #wrapper div by targeting specified media query...

@media only screen
and (min-device-width : 768px)
and (max-device-width : 1024px)
and (orientation : landscape) {
#wrapper {
overflow: hidden;
max-height: 3396.94px;
bottom: 0;
}
}

I just have to keep position sticking to the bottom. There's now, a white space appearing at bottom on landscape - I believe [bottom: 0] might fix it, will see!!! Yeah!! :-)

NC

Ccochn01Dec 1, 2019

Hi,

One last thing I realized. Fixed height is not good. Because each page height varies. Is there a way to keep height automatically at 100% (responsive)?

LIKE?

@media only screen
and (min-device-width : 768px)
and (max-device-width : 1024px)
and (orientation : landscape) {
#wrapper {
overflow-x: hidden;
position: relative;
max-height: 100%; or min-height: 100vh;
bottom: 0;
}
}

Think this would work? Would love your opinion.

Thank you,
NC

SSemicolon WebSTAFFDec 1, 2019

Hello,

Thanks for your Continued Patience!

This is a Very Unique Issue as this has never ever been reported. We are looking into this as we speak and we will definitely get back to you on this within 24 Hours.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFDec 4, 2019

Hello,

Thanks for your Patience!

We have been working on this and we have to say that this is not an issue we are facing on Our Own Demos or even on your Website. It is just the Video you sent us has this said issue.

Meanwhile, once we check the Link you have provided us in the New Update, it still works perfectly fine for us. And also appears to be working fine on your Videos.

But, please do let us know if you are still facing any further issues with this or if we can help you with anything else.

Ccochn01Dec 9, 2019

Hello,

Yes. Everything is working fine now.

Through troubleshooting because of the many coding changes made I had to apply the following combinations together:

  1. Reverted back to original coding - SEMICOLON.documentOnResize > init: function() Function Block in the js/functions.js File.
  2. After reverting back #1 Applied Slider Update to .hero-section and removing the data-height
  3. Reset Safari settings on iPad - Request Desktop Website

It's good!!
Thanks for checking,
NC

SSemicolon WebSTAFFDec 11, 2019

Hello,

Really Glad that your issues were resolved. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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