Canvas Support

Page Content all white on Safari/IPhone

2 replies · opened Aug 6, 2018

AagenioAug 6, 2018

Dear SemiColon-Team,

I've purchased your Canvas theme and I'm very happy using it! On Chrome and Firefox, my new website works like a charm!
However, on any Apple device using Safari, the page content is completely white, showing only scroll bars. If I tip on the page and mark the content, I can see that everything is there but all white. So I copied the content of the website and pasted it into an e-mail. There the content appears normal (in all its intended colors).

Do you have an idea, why this happens? I did not tinker around with colors or other CSS stuff at all. The biggest change I added to the site is a cookie banner, needing some JavaScript.

My site: https://www.agenio.at

Kind regards,
Benedikt

AagenioAug 7, 2018

For the records:
Solved the issue myself: There is an issue with Safari when customizing the data-loader attributes on the body element.
I tried to have it as short as possible, which looked like this:
<body class="stretched" data-loader="1" data-speed-out="0" data-speed-in="0">

After reverting the body-tag to <body class="stretched">, the web page is displayed properly in Safari as well.

One more thing: I bought the Canvas template. And if I pay money for something, I (as a European business person) do expect good and fast service. Which in this case would mean answering support forum questions faster or even at all!

kr,
Benedikt

SSemicolon WebSTAFFAug 8, 2018

Hello,

Apologies about the Delays in replying to your Support Query.

Regarding your issue, you can also consider adding the .no-transition Class to the <body> Tag or delete the following code from the js/functions.js File: 

SEMICOLON.initialize.pageTransition();

to disable the Page Loading Transition to fix this issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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Page Content all white on Safari/IPhone · Canvas Template Support