CcringwallJun 30, 2020
How can I report this? My code is 8ab3a7b2-e35a-4eee-a7c7-d61f5f43fd40 - 1 Jul 2020
Package Generator does not recognize my purchase code
4 replies · opened Jun 30, 2020
SSemicolon WebSTAFFJun 30, 2020
Hello,
Apologies about the Inconveniences caused!
Please consider Logging Out and then Login again. This should resolve the issue. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
CcringwallJul 3, 2020
I did that and even re-connected my envato account and it still says I have to purchase a license:
https://i.imgur.com/sOFF4qg.png
I recently changed my envato email from carl.ringwall@outlook.com to carl@carlringwall.com
SSemicolon WebSTAFFJul 3, 2020
Hello,
Apologies about the Inconveniences caused!
We have just deleted your Account, so consider logging in again, as this should create a Fresh User with the Current Licenses. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
CcringwallJul 3, 2020
It is working now! Thank you.
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