One credit left

1 reply · opened Mar 25, 2023

Sstevew111Mar 25, 2023

I have had this theme for a couple of years but haven't used it. I purchased another six months so I could use the package generator, because I don't want the hassle of having to compile all of the files manually. I tried out a couple of possibilities and then I'm notified that I have one credit left for the week. That's crazy! I haven't found a theme yet that I want to use. I like to kick the tires a bit and see what the possibilities are for the theme before committing to it. It's a big decision, which website to go with, and I can't believe I'm going to have to wait another week to try to find the one that works for me having just paid yesterday to get additional support.

Looking at the demos isn't enough. I need to see what's involved in working with it. I don't need hundreds of these, but to tell me with no notice that I have one credit left when I've just packaged I think just three sites is really wrong.

Anyway, please help me remedy this.

Steve

SSemicolon WebSTAFFMar 26, 2023

Hello,

Thanks for your concerns and Apologies for the Inconveniences caused!

However, the guidelines just before the Package Generator clearly mentions that you can generate 4 Packages per week to prevent Server and License Abuse. Additionally, each time you Generate a Package there is a notification on the Page mentioning how many Package Generation credits you have left. So, yes, we do clearly mention this on our Pages before and while generating packages.

We will add 1 more Credit to your account for this week, and tomorrow it will renew again for 4 new credits else you can always use the Full Package downloaded from ThemeForest: https://themeforest.net/downloads .

Thanks for Understanding.

Let us know if we can help you with anything else or if you find any further issues.

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