18 replies · opened Nov 28, 2016
Hi Folks,
Am working on a site, http://snips.sandersnoonan.com:8093/.
When you view on a mobile device, and you click on the menu icon, then try one of the items, you have to click specifically near the left of the item dropdown. This is on android phones, not sure about other devices.
Is there something my code is doing wrong? I'm hoping the menu items should be really easily clickable.
Thanks!
I have the same issue...
EDIT: Note, the site is now live at http://www.sandersnoonan.com.au/, so for testing the mobile device menu click issue, please use this url.
The url in the original post will no longer work.
Hello,
Yes we are experiencing this Issue too on the Sub Menus of the Main Items (Main Items work fine) on Android Devices only, iOS Devices are working fine. We are really not sure what is causing but we are definitely working on this on priority and will provide you with a fix asap. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi SemiColonWeb Team,
Just wondering if you'd managed to solve this one?
Hi Team,
Any word on this being solved in a future release?
Hello,
Apologies about the Delays in this. We are still working on this at the moment as this is really a Weird Issue and does not happen on any other Devices and Browsers except Android! But we are definitely on it and we will release a fix very soon. Thank You so much for your Continued Patience on this! :)
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
I have the same issue. following. thanks.
Hi Folks,
Any word on this fix?
My staff and our customers are getting very frustrated at not being able to select via mobile devices.
When you consider just how many people access websites on their phones these days, it's a big deal.
Please please get something, even if it's a temporary work-around.
Thanks.
Hi Folks,
Any word on a fix for this?
Hello,
We have been working on this for a while and meanwhile this issue only appears to be on your Website while Our Demos appears to be working fine. Can you please check if this occurs on Our Demos: http://themes.semicolonweb.com/html/canvas/index.php too? Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi Folks,
The menu on the demos works fine from devices, yeah.
So I guess there's a difference between my menu at www.sandersnoonan.com.au and the demo?
Hello,
We have tried finding the Issues related to this on your Website and also the differences but we really apologize we couldn't, since there are too many customizations on your Website which makes it difficult for us to track changes.
Can you please consider setting up the Latest Original Files on your Servers and check again if there is still an issue with this so that we can look further! Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi Folks,
What are the too many customisations in terms of the menu?
These are the latest files as far as I'm aware. Can you see something that says they are not the latest?
Hi Folks,
Any answer to my questions above?
Hello,
Thank You so much for your Continued Patience!
The Menu Codes are different from the Original Codes and it is really hard to track all the changed codes since every user case is different from the other.
You are using Canvas 4.2 while the Latest Version is 4.4.
Meanwhile, while we have been checking your codes, we have noticed that all your Menu <li> Tags have class="sub-menu" added to them which we are not sure why, since they are not in the Default Codes. This should probably fix your issue.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Hi Folks,
Have solved the issue. You might want to take a look and see if your docs and/or code need to be updated.
This js is in my footer:
jQuery(document).ready(function() {
jQuery("a").on("click touchend", function(e) {
var el = jQuery(this);
var link = el.attr("href");
window.location = link;
});
});
Then in the menu, if it's a mobile device, swap the heading menu url to "#".
Hello,
Thank You so much for your Patience.
Can you please let us know which part of the Docs we should update in order to make it more informative.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
wow! that's some wait for a fix. First ticket back in November and still not fixed by your last msg in June!
I was worried that I haven't had a reply in 4 days so I suppose I've got a while to wait.
Have the same question, or something new?
Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.
Reply on the dashboard