Not receiving emails from the Form

Hello! All is great, bravo!!!!! Doing my very best not to spoil it)...
For some reason do not receive emails from the quickcontact form. Haven't tried other forms yet, although I have in mind using the job.php as well on another page... PHPmail works on my server no problem. After submiting, the form turnes lighter and the Loader sign runs around and no other sign of activity and no emails received. Please look at it: https://fmc-expert.com
Thanks in advance for your great job and support!

Hello, as I see You are pretty busy!?
Just got a responce from my provider, stating the following:

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We checked the functionality of the php (mail) function with a test script.
As a result, I successfully received a letter from your site to the box specified by us.

The result of sending and receiving emails:
2018-02-17 16:41:57 1en2kX-0003ec-NO <= webmaster@fmc-expert.com U = user2042970 P = local S = 508
2018-02-17 16:42:00 1en2kX-0003ec-NO => alexander.andreenko@activecloud.com R = dnslookup T = remote_smtp H = mx1.activeby.net [178.159.250.30] X = TLSv1: AES256-SHA: 256
2018-02-17 16:42:00 1en2kX-0003ec-NO Completed

We recommend that you contact the Web developers.

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Hope to hear from you soon. Thanks in advance!

Have tried the SMTP, as you suggested, it didn't work either. Asked my provider about the SMTP settings, the respond is this:

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Limitations on virtual/shared hosting servers
Outbound connections through external SMTP connections are closed to all users. You can use the php mail function to send e-mail messages.

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Are there any chances to use your forms for me?

This is the second Canvas I purchased from you. It didn't work with the first one either, but at that time I had to do things faster and therefore bought the form script from another developer. I really like your product but forgot, that there were problems with the form... Actually, I prefered to think that I was in good hands and any problem can be solved with your assistance...

Still have some hope and look very much forward, as I've been having plans and announced of inviting visitors already... in 3 days!!!..
SOS )

Hello, thanks for your efforts.
Have just received a responce from my server support:

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In the log we do not observe errors.
Note that the logs are accessible to you via the FTP protocol: ~ / logs / fmc-expert.com.error.log
For our part, when filling out the form, there is no error, the form probably took the data and possibly processes it infinitely.

Your developer noted that:

The PHP mail () Function appears to be working fine
However, it is not entirely clear what the developer means by the phrase:
however it appears that the server is not handling some function.

We suggest that the developer checks this particular script and its operability, including the output of errors.
If there are errors during the output, then it will be necessary to eliminate them.
As we understand - the problem is not in sending a message from the site, but in the script itself, which receives data entered by the user.

We also recommend that you specify the version of php from the developer, with which all the scripts of this template will work correctly.
Also, familiarize the developer with the limitations that apply to virtual hosting servers:
https://www.active.by/en-by/tech/hosting-faq/ogranicheniya-deystvuyushchie-na-serverakh-virtualnogo-khostinga/

Particular attention should be paid to the following limetations:
PHP memory limit - 128 MB.
The maximum execution time of the PHP script (max_execution_time) is 30 seconds.

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Thanks in advance for your time and help
Sincerely

Hello, here is a new comment from my provider:

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Note that the phpmail function performs correctly on the virtual hosting server and is not blocked from our side.

Also in your account there are other sites, among which, for example http://btenova.com/contact-en.html, where the feedback form works correctly.

We recommend that developers of your site check in more detail the work of php-scripts of the site fmc-expert.com

Error 500 can occur if you exceed the limits, set on our server, namely:
PHP memory limit - 128 MB
max_execution_time 30

For your site you have an installed version of php55, but you can change it, if necessary, to php56 or php70 in the ISP panel in the section "Changing the version of PHP."

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As they so rightly reffered to, I have several sites hosted at this very server and none of the forms have problems with sending mail. The mentioned by them template (for the http://btenova.com/en.html), by the way, has also been purchased on Envato - it is Porto, if you are familia with it... Had none of such problem with it!
Have you checked if any of my server's limits can influence the results? What about these two, are they ok with you:
PHP memory limit - 128 MB
max_execution_time 30

Here is again the link to the other limits:
https://www.active.by/ru-by/tech/hosting-faq/ogranicheniya-deystvuyushchie-na-serverakh-virtualnogo-khostinga/

Hope that GoogleTranslate can assist in understanding what it says there!?

Thanks in advance for taking an extra attempt to solve the problem.
Sincerely,

Hello,
Here is the FTP access (attached file). Please, let me know if you need anything else.
I'm still holding out hope and have total faith in you!
Thanks in advance!

Hello,
I have followed your suggestion and forwarded your message to my provider. Here is their comment:

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We checked sending mail from your site using the script mail.php, located at the root of your site and available at the link http://fmc-expert.com/mail.php

When sending, the error log does not occur:

2018-03-05 08:26:43 1esie3-0002nq-RY <= mail@borisenkoe.com U=user2042970 P=local S=489
2018-03-05 08:26:44 1esie3-0002nq-RY => web-xfd7n@mail-tester.com R=dnslookup T=remote_smtp H=mail-tester.com [94.23.206.89] X=UNKNOWN:ECDHE-RSA-AES256-GCM-SHA384:256
2018-03-05 08:26:44 1esie3-0002nq-RY Completed

The information about the sent letter is available at the following link: https://www.mail-tester.com/web-xfd7n

The errors you have mentioned are not related to the hosting settings, because the phpmail function for your site works correctly, which is also indicated by the checks we performed.

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Vicious circle...
Look very much forward to your comments.
Sincerely,

Hi again,
Have thrown into the root of my site a "contact.php" (https://fmc-expert.com/contact.php) file with the "j-folder" catalogue to accompany it and this third party form worked perfectly immediately!
Will it help to figure out the problem with your script, if any?
Best regards

Hello,
According to the provider, they had some incident today but the maintanance works lasted just for a few minuts. Sorry if you happened to run your tests during those minuts. Anyway, the test php mail from the root of my site comes through since then without any problem.
Just for your information, I have replaced the previous e-mail address (mail@borisenkoe.com) with the new one: admin@fmc-expert.com as the sender of messages from the site. It didn't make any differense, seems, but will leave it this way from now.
Still have a strong believe that you will invent something!)
Kind regards,

Hello,
Thanks for your hard work.
I have replaced, hopefully, all you advised. Unfortunately, the form is still not working - returns an Error message now (enclosed). The current version of PHP is php55. The php54, php56 and php70 are also available and I can switch to one of these, if this can help. Please advise, what else should/can be done...
Thanks in advance and sorry for all the troubles.

Hello,
My issue is not resolved. Let me know if you have given up on providing your support on it.
Thanks in advance!

Thanks a lot for your prompt reaction!

I contacted my provider and they gave the following response:

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As far as we can see from the server's work log, the feedback form tries to send a message not from the site owner's address admin@fmc-expert.com, but from the address of the form indicated in the E-MAIL field.
Since when filling out the form with fictitious data and trying to send a message, we see the following error in the server sending server:

2018-04-13 22:00:14 1f73vi-0006ZL-PZ F=<test@test.com> rejected by non-SMTP ACL: REJECTED - Sender Verify Failed [test@test.com]
2018-04-13 22:00:14 1f73vi-0006ZN-Pn F=<> rejected by non-SMTP ACL: REJECTED - Sender Verify Failed []
2018-04-13 22:00:14 1f73vi-0006ZN-Pn Error while reading message with no usable sender address (R=1f73vi-0006ZL-PZ): rejected by non-SMTP ACL: REJECTED - Sender Verify Failed []
2018-04-13 22:00:14 1f73vi-0006ZL-PZ Child mail process returned status 1

But if you specify admin@fmc-expert.com in this field, the email is sent successfully.
This is indicated by a message on the form page and information from the log:

2018-04-13 22:07:03 1f742J-0006tx-O0 <= admin@fmc-expert.com U=user2042970 P=local S=15193 id=9336571e3a9c6df6677f166c521ca8e2@fmc-expert.com
2018-04-13 22:07:06 1f742J-0006tx-O0 => admin@fmc-expert.com R=dnslookup T=remote_smtp H=mxs.activeby.net [31.193.195.48] X=TLSv1:AES256-SHA:256
2018-04-13 22:07:06 1f742J-0006tx-O0 Completed

In this case, we recommend that you contact your developers to correct the feedback form by telling them about this error.

If you have any additional questions or need our help again, please contact us.

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Please, comment and let me know if you can do the required to solve the problem.

Thanks in advance for your time and support.