Canvas Support

My icons disappeared

9 replies · opened Nov 4, 2016

Jjohnburgess86Nov 4, 2016

well they all showed back up without me doing anything. Ill assume you fixed the issue on your side.

IivanpossNov 4, 2016

Hi John-

Hope you dont mind but I checked your site to see for myself as a learning experience (as I design my own). Which Icons are you talking about? The top ones are not there (facebook, youtube etc.)

Ivan

IivanpossNov 4, 2016

By the way John- Which template did you start with for your index?

Jjohnburgess86Nov 4, 2016

i started with the construction demo page, but have changed it quite a bit. The icons have reappeared but everyone i was using disappeared for about an hour.

IivanpossNov 4, 2016

Which icons? because I'm missing all of the social media ones when I look at your site.

SSemicolon WebSTAFFNov 4, 2016

Hello,

We have just checked out your Website and there appears to be a CORS Issue on your Page, possibly in your .htaccess File or Server Configuration which shows the following Error only for the .ttf and .woff Font Files: 

Access to Font at 'http://ranchworx.com/new-site3/css/fonts/Simple-Line-Icons.woff' from origin 'http://ranchworx.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.ranchworx.com' is therefore not allowed access.

You can consider contacting your Web Hosting Provider regarding this and ask them to add the required setting to your Web Servers so that it allows these particular files.

Hope this Helps! Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFNov 4, 2016

Hello,

We have just checked out your Website and there appears to be a CORS Issue on your Page, possibly in your .htaccess File or Server Configuration which shows the following Error only for the .ttf and .woff Font Files: 

Access to Font at 'http://ranchworx.com/new-site3/css/fonts/Simple-Line-Icons.woff' from origin 'http://ranchworx.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.ranchworx.com' is therefore not allowed access.

You can consider contacting your Web Hosting Provider regarding this and ask them to add the required setting to your Web Servers so that it allows these particular files.

Hope this Helps! Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Jjohnburgess86Nov 7, 2016

OK I got my icons to all show on my website, but I have a wordpress blog now, and have styled it, and none of the icons exist there. Where do i need a code to allow them? they wordpress and regular site are hosted at the same place, I don't know what code would be restricting it.

SSemicolon WebSTAFFNov 7, 2016

Hello,

Unfortunately, this is something that is not allowed on the Servers by Default. However, you can definitely enable it, so please consider checking out this Guide: http://enable-cors.org/ .

Hope this Helps! Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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