Canvas Support

Modal Sizing

12 replies · opened Nov 17, 2022

SSISCANNov 17, 2022

Modal Sizing

1: Is it possible to size the Modal view?
2: Can the Modal View be a Full Page?

Regards
Barry

SSISCANNov 20, 2022

Hi

Will you be replying?

Regards
Barry

SSISCANNov 21, 2022

Hi

I was hoping you would give me an example in Canvas 5.
Is there example's available?

Especially for the Full Page Modal.

Regards
Barry

Note, not receiving emails when help is updated.

SSemicolon WebSTAFFNov 21, 2022

Hello,

Apologies but as we have mentioned multiple times before, we do not provide support for Canvas 5 as it is more than 3 years old. We currently only provide support for Canvas 6.x and Bootstrap 5.x.

Thanks for your Understanding.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

PS. We are not receiving any email failure notification from Gmail. Please ensure that your Email with Envato is updated.

SSISCANNov 21, 2022

Hi

My application that has been built over the last several years was built on Canvas 5, I can't change the application has over 1000 pages.
I was not aware when I original purchase the Canvas 5, that you would not support.

If there was a easy why to migrate to Canvas 6, I would do so, however, in the past you told me there is not a migration path.

Regards
Barry

SSemicolon WebSTAFFNov 21, 2022

Hello,

Apologies for the Inconveniences caused but as we continuously update Canvas, we have to discontinue Support for Older Versions since some features and fixes are added in New Versions and Older Versions become obsolete with more bugs and fewer features. As we release updates, we commit 6-8 months of support for Older Versions but unfortunately, not more than that. Canvas 5 is more than 29 months old and based on your Support Tickets, we have already notified you of deprecated Canvas 5 support more than a year ago.

Canvas 7 will be released within a few days with many more features and eventually Support for Canvas 6.x will also be discontinued after a few months due to deprecated codes. Our goal is to make Canvas more and more flexible with each update but it is the User's responsibility to update their Website with the new versions. Unfortunately, since Canvas is an HTML Template, these updates must be done manually.

Thanks for your Understanding.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSISCANNov 21, 2022

How long does a new version last for, i.e. Canvas 7?

SSemicolon WebSTAFFNov 21, 2022

Hello,

Usually, 2 years. However, it also depends on new coding standards and browser adaptability.

Let us know if we can help you with anything else.

SSISCANNov 21, 2022

This is tough, I can't keep changing my application (1,000+ Pages) every 2 years.
Thanks for letting me know.

SSemicolon WebSTAFFNov 22, 2022

Hello,

We understand your concerns but we need to upgrade Canvas with new features and better coding standards as we move in the future. You can hire a Freelancer to upgrade Canvas to the Latest Version or Hire us so we can do it for you.

Currently, we can only provide support for Canvas v6.x and above.

Thanks for your Understanding.

Let us know if we can help you with anything else or if you find any further issues.

SSISCANNov 22, 2022

Hi

I have had no success finding Freelancer that work with Canvas, it may be my fault for not trying hard enough.
My present application (1,000+ Pages) is built with Canvas 5, (HTML, CSS, JS) and MySQL.
Yes, your offer to "Hire Us" interests me, please advise further.

Regards
Barry

SSemicolon WebSTAFFNov 22, 2022

Hello,

We understand. Consider contacting us at support@semicolonweb.com with all the details and we can provide you with further assistance. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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