Canvas Support

Mobile version not working

10 replies · opened Dec 28, 2016

FFETDec 28, 2016

Hey there,
I decided to insert on my website the Revolution Slider XMAS edition.
As far everything works fine on the desktop side, I see just a red blurred background on the mobile version.
I don't know what's wrong, did I miss a css or js file import? Is there anything I need to do for the mobile version in order to work?

This is my website: http://www.clanshnow.com/
This is the working example instead: http://2.236.100.29:9013/rs-demo-premium-xmas.html

Any help is appreciated.

SSemicolon WebSTAFFJan 2, 2017

Hello,

The Codes on your Page is absolutely fine however, the Contents of your Page is loading inside an Iframe which is causing this issue and this is why your Slider Area is not responsive. Please make sure that your website loads directly without the iFrame.

This will automatically fix the issue. Let us know if we can help you with anything else or if you find any further issues.

FFETJan 3, 2017

Thanks for the reply,
however I can't find any iFrame in my code. What am I supposed to do?
I attached you my index.html code, hope it helps.

SSemicolon WebSTAFFJan 3, 2017

Hello,

Please check this: view-source:http://www.clanshnow.com/ which shows an iFrame which is why there is an Issue.

Hope this Helps! Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

FFETJan 20, 2017

Consider the whole website is in fact a redirect, so I guess that iFrame is for the redirecting process.
Is there a way to avoid that iFrame while keeping up the redirecting progress?
Or is it there another way to get around the issue?

Thanks

FFETJan 24, 2017

Hi there,
I recently come to know my website wasn't working on the mobile side.
I asked for help here and I found out it was 'cause of an iFrame and that i should remove it.
Fact is, I think that iFrame is used as a redirect for my website.
My URL (http://clanshnow.com) is a redirect indeed.

Anyway, I noticed this happens just on iOS, or mostly there, while on Android it works fine.
What should I do?
Thanks

SSemicolon WebSTAFFJan 27, 2017

Hello,

It appears that you are using GoDaddy for your Domains and using it to forward your Website. Consider using the following solution:

Godaddy does support serving a 301 or 302 http redirect instead of framing your site; use "forward only" instead of "forward with masking", which is accomplished with the frame. Note that users will see the address you're forwarding to in their address bar, rather than the address they entered. There's no good way to avoid this with forwarding, although you might be able to do so with a CNAME.

The process I followed to set this 301 redirection is:

  • Click domain name on My Account screen
  • Click "Manage" under "Forwarding"
  • Click "Edit" to bring up window where new URL can be entered
  • Click "Advanced Options" and choose "Forward Only"

To do this through DNS, go to the DNS Manager and either use a CNAME for the real domain name of your host, or, if you have a static IP address, you can set up an A record to point directly at it.

This should fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

FFETJan 27, 2017

Hi, thanks for the reply.
The issue is a little bit' wider:

I'm using as host my personal QNAP server. I'm using a specific port to host my website in.
And then I'm masking the server's addressbar name into www.clanshnow.com (server's web address is so long and not good to see).

I'm using no-ip to do all this.

Is there a way to remove that frame while keeping the address bar masked as www.clanshnow.com?

FFETJan 27, 2017

Hi, thanks for the reply.
The issue is a little bit’ wider:

I’m using as host my personal QNAP server. I’m using a specific port to host my website in.
And then I’m masking the server’s addressbar name into http://www.clanshnow.com (server’s web address is so long and not good to see).

I’m using no-ip to do all this.

Is there a way to remove that frame while keeping the address bar masked as http://www.clanshnow.com

SSemicolon WebSTAFFJan 31, 2017

Hello,

Please consider CNAME Records for your Domain: http://www.clanshnow.com to point to your Server's Address.

This should work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

FFETFeb 5, 2017

Well, my website is not at port 80, but at another one. So is there a way to use CNAME and point also to a specific door?

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