Menu Dropdown event triggering without hovering the mouse over

5 replies · opened Feb 18, 2019

YyansantosFeb 18, 2019

Every time the page loads, the "Solicitar Orçamento" menu with the .mega-menu .sub-menu classes, has its active dropdown automatically, without hovering the mouse over it.

Also, the top-link "Área do Cliente" gets the dropdown effect whenever I click on any area of the site, for example, in some blank area of the header menu.

How can I find out if there is something on the page generating this behavior?

Page url: https://www.metadevstudio.com.br

YyansantosFeb 18, 2019

My top-links code:


                
                    
- [Início]()
                    
- [Quem Somos](/sobre-nos)
                    
- [Central do Cliente](https://cliente.metadevstudio.com.br)
                        
                            
                                
![attachment](/tim.php?src=themes/metadev/images/logo.png&w=126&h=100)
" title="">
                                
                                    
                                        
                                    
                                    
                                
                                
                                    
                                        
                                    
                                    
                                
                                [Esqueci minha senha](https://cliente.metadevstudio.com.br/forgotpass)
                                Entrar
                            
                        
                    
                
            
YyansantosFeb 18, 2019

My top-links code:


                
                    
- [Início]()
                    
- [Quem Somos](/sobre-nos)
                    
- [Central do Cliente](https://cliente.metadevstudio.com.br)
                        
                            
                                
![attachment](/tim.php?src=themes/metadev/images/logo.png&w=126&h=100)
" title="">
                                
                                    
                                        
                                    
                                    
                                
                                
                                    
                                        
                                    
                                    
                                
                                [Esqueci minha senha](https://cliente.metadevstudio.com.br/forgotpass)
                                Entrar
                            
                        
                    
                
            

On click in the documento for first time, "Central do Cliente" dropdown is fired.

SSemicolon WebSTAFFFeb 21, 2019

Hello,

Thanks for your Patience!

We have just checked this out for you and the Dropdown event appears to be triggering normally for us. Can you please let us know which Browser you are facing this issue on so that we can provide you with more insights on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

YyansantosFeb 21, 2019

Hello, I'm using Google Chrome browser version 72.0.3626.109.

But I tried other browsers and the dropdown is normal, it seems like some problem with my chrome profile, because when creating another profile, using the same browser, the dropdown works normally.

Thanks for the answer.

SSemicolon WebSTAFFFeb 22, 2019

Hello,

This could also be an issue with any of the Add-Ons installed on your Chrome Browser. Please consider disabling the Add-Ons one-by-one and check if the Dropdown issue is fixed. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard