Mega menu – negative margin?

4 replies · opened Feb 24, 2022

SseiferteFeb 24, 2022

Folks, in one of our Canvas implementations, a few people in our client's audience have issues with the mega menu being slid to the left – so that about 1/3 of it is off the screen. It has happened on a 4K monitor (video attached, specs below) as well as on a 2560x1600 laptop resolution (screen short attached). We can't recreate the issue on our side.

Specs for the 4K environment:

Windows 10 Pro fully updated ver 21H2 OS Build 19044, 1466, 64-bit, Windows Feature Experience Pack 120.2212.3920.0

Hardware specs:

Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
32GB RAM
2TB+2TB SSD
Nvidia GTX1070 graphics card

Displays:
1 x 1080p 15.6” laptop built-in (scaling 100%)
1 x 1080p 24” Sony 3D monitor (scaling 125%)
1 x 2160p 42” AOC monitor (scaling 125%)

I think you might want to set scaling to 125% on your 4K monitor to see if it happens.

Any help is appreciated :-)

BTW, this issue is on the license dated April 7, 2021. I tried repeatedly to click "renew support" to be able to submit this ticket, but it wouldn't let me. So I just bought another license … I might be able to use it later :-)

SseiferteFeb 24, 2022

We have videos of the 4K issue, but they are larger than 5 MB.

SSemicolon WebSTAFFFeb 24, 2022

Hello,

Apologies for the Inconveniences caused!

We have tried checking this out and yes there is a bug. Please consider finding the following code in the style.css File:
[ch_pre type="css"].mega-menu-content.menu-pos-invert[/ch_pre]

and replace it with:
[ch_pre type="css"].mega-menu-small .mega-menu-content.menu-pos-invert[/ch_pre]

This should definitely fix the issue. We will include this in an Update shortly.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

SseiferteFeb 27, 2022

Thank you very much. We are waiting to hear back from our client's test.

Best regards,
Erik

SSemicolon WebSTAFFFeb 28, 2022

Hello,

Very Happy to Help! :)

Please let us know if you are facing any further issues with this.

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