mailto not working in chrome

5 replies · opened Jul 19, 2017

OobjetdaJul 19, 2017

We have numerous mailto's within the site that won't work in chrome yet they work in all other browsers.
You can see there's a link but when clicking nothing happens. Is there some reference to put in place to rectify this?

Here's a line out of one of the pages which won't work in chrome yet works fine in firefox;

<i class="icon-envelope2"></i> [ --email address here -- ](mailto:--email address here --?subject=Website inquiry from contact page) <span class="middot">·</span>

OobjetdaJul 20, 2017

Further update to help shed light on this issue, seems to work in chrome on a PC but not mac?

KKieranFootJul 21, 2017

well, that is because you need to use a hyperlink to force an email link.

mailto:example@email.com

I imagine other browsers are auto transforming the link, but chrome isn't.

SSemicolon WebSTAFFJul 22, 2017

Hello,

@KieranFoot is perfectly correct! This is a Browser Feature and you will need to use the following to code to make your Emails Clickable in all browsers uniformly:

[example@email.com](mailto:example@email.com)

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

@KieranFoot Thank You so much!

KKieranFootJul 22, 2017

Yes, I was correct, now please look at my question :P

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard