7 replies · opened Feb 1, 2017
Hi;
Can kindly help me to look at this? My MailChimp popup sign up form does not have the input for email address . (Please refer to attached file)
According to support from Mailchimp: "Basically, it's showing that if the page is too thin, the fields will disappear from the HTML and it looks like the banner on the actual website is overriding the field that should be on the form";
Can guide me to edit the code so that the signup form can be displayed normally.
Hello,
Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this.Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
https://www.babyment.com/home.php
Only mobile version is affected. Thanks.
Hello,
We have just checked out your Website and the issue is not with Canvas! The issue is with the Mailchimp Popup Form. Please make sure that you have created Forms for both Desktop and Mobile: http://kb.mailchimp.com/lists/signup-forms/add-a-pop-up-signup-form-to-your-website .
Please follow the instructions provided in the Link above and your issue should be resolved. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
I have followed the instruction.
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Here is the reply from Mailchimp team:
Thank you for getting back to me with this information. I was able to run a test on my end using my iPhone 7 and I did replicate the behavior where the pop up appeared, however the was not a place to input the email address.
For my next troubleshooting step, I took a look at how the coding for the pop up form and how it was placed on the website. In reviewing this, we did notice something was a little off. It seems to be a conflict with the popup form and the website theme. Below I have a screenshot of the bit of code that I am referring to.
Screenshot:(Please refer to attached file)
Basically, it's showing that if the page is too thin, the fields will disappear from the HTML and it looks like the banner on the actual website is overriding the field that should be on the form
Kindly help me on this as I am losing subscribers daily and the issue has persisted for too long. Thanks a lot.
Hello,
Thank You so much for your Patience with this and providing us with the Response!
We have already tried the Codes and it does not work. And we assure you that there is definitely something wrong with the Mailchimp API. Please Download and Check this File on your Browser: https://www.dropbox.com/s/qaqra6xkw16ned3/page-blank.html?dl=1 . This File has no Canvas Codes or any other HTML Codes. It just has your Mailchimp Popup Script and it still does not display the Input Field on Mobile.
We assure you that Canvas Codes does not interfere with any other Plugins and we use clean codes. Please make sure that you contact Mailchimp regarding this issue. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Thanks for the reply. will forward your reply to mailchimp. Thanks a lot.
Hello,
No Problems! Always Happy to Help! Thanks for your Patience.
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
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