Canvas Support

Little problem

13 replies · opened Feb 5, 2023

RriguzFeb 5, 2023

Hi,

I have a small issue, I don't see the icons once the site is online. On my computer the icons there are once I put it online I don't see them anymore.

I also modified the css on my computer to replace the color of the menu buttons with this color #007bff, but even these online I see red and not of chosen color blue that I see on my computer.

What did i do wrong?

Thanks,
Kind regards

SSemicolon WebSTAFFFeb 6, 2023

Hello,

  1. The issue with the Icons not working is because the Font Files do not exist on your Web Servers. Please make sure that the Font Files are uploaded to their proper location in the css/fonts Folder and this issue will be automatically resolved.

  2. Simply find the following line of code on your HTML Page:
    [ch_pre]<link rel="stylesheet" href="css/colors.php?color=DE6262" type="text/css" />[/ch_pre]

and replace it with:
[ch_pre]<link rel="stylesheet" href="css/colors.php?color=007bff" type="text/css" />[/ch_pre]

with your HEX Color Code added.

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RriguzFeb 6, 2023

Hi,

thanks for your reply, I solved the color problem but not the icons, as you can see in the attached picture the font-icons.woff and font-icons2.woff are in the CSS folder but still I don't see them online on the site, do you have any idea of how can I do?

Kind regards,

SSemicolon WebSTAFFFeb 8, 2023

Hello,

Based on your details, it appears that your Servers either do not have the woff2 MIME Type installed or there is some other Configuration Error. We request you to please contact your Web Hosting Provider with these details or simply try installing the woff2 MIME Type to fix this error.

This issue will then be automatically resolved. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RriguzFeb 8, 2023

Hi,

How can I try to install the woff2 MIME Type on the server to fix the error? Because I tried to contact Web Hosting Provider but they don't answer.

Kind regards,

RriguzFeb 8, 2023

Alternatively if I can't install woff2 can I replace the woff2 font with another icon font like the icon-picons I see going well to the root site? What changes should I make to the code?

SSemicolon WebSTAFFFeb 8, 2023

Hello,

We have just prepared a CDN for you. Simply replace the following code on your Page:
[ch_pre]

  • [/ch_pre]

with the following:
[ch_pre]

  • [/ch_pre]

This should definitely fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RriguzFeb 8, 2023

I tried to add this code in web.config file but it doesn't work :( I'm not a coder expert

<?xml version="1.0" encoding="UTF-8"?>
<configuration>
<system.webServer>
<staticContent>
<remove fileExtension=".woff2" />
<mimeMap fileExtension=".woff2" mimeType="font/woff2" />
</staticContent>
</system.webServer>
</configuration>

I am very sorry to delete the icons because I bought your template for the second time especially for the medical icons which were beautiful!

RriguzFeb 8, 2023

I'm sorry to bother you again, some icons now works!!! Are only the medical ones that I don't see

SSemicolon WebSTAFFFeb 8, 2023

Hello,

Replace the following code:
[ch_pre]

  • [/ch_pre]

with this:
[ch_pre]

  • [/ch_pre]

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RriguzFeb 8, 2023

It works!!! Thank you so much for the help! :=)

SSemicolon WebSTAFFFeb 8, 2023

Glad the issues were resolved. Very Happy to Help! :)

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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