Canvas Support

Just Purchased

9 replies · opened Feb 15, 2023

JjohnlernerFeb 15, 2023

Hi, I found this:
file:///C:/Users/johnl/Desktop/AirGorilla/Template/themeforest-krVIVbmF-canvas-the-multipurpose-html5-template/Package-HTML/Latest-HTML/demo-travel-holidays.html

So its Demo-Travel-Holidays.

All I want to do is copy the whole head section,
then replace the head that is there with this code.
I do not want the date picker, I will paste in my own search.

Everytime I delete the footer, etc, the page will only load without the header video, if at all.

How Can I only get the top video header for this demo?

How is anyone suppost to work with this code using notepad when the code
seems to be mixed in all over the page, not just in a simple, easy to use block code.

JjohnlernerFeb 16, 2023

Hi, Figured it out, but isn't there a way to do this using a graphic editor?

JjohnlernerFeb 17, 2023

I WANT A REFUND IF NO ONE THERE CAN TELL ME HOW TO USE ANYTHING HERE!

SO FAR IT IS JUST WORTHLESS TRASH THAT DOES NOT WORK UNLESS
YOU UPLOAD 100% OF THE WHOLE PACKAGE TO THE SERVER.

HOW DOES ANYONE MAKE USE OF THIS?

JjohnlernerFeb 17, 2023

Here is what I am trying to do.. Very Simple but impossible to do.

I have this Test Page.

https://airgorillaflights.com/tester/

all I want to do is make the video on your Demo Travel Site
to post on the top of this page.

Template/themeforest-krVIVbmF-canvas-the-multipurpose-html5-template/Package-HTML/Latest-HTML/demo-travel-holidays.html

i PUT IT HERE AFTER MESSING WITH IT FOR 20 HOURS AND IT STILL WILL NOT WORK RIGHT.

https://airgorillaflights.com/tester2/
WHICH AS YOU CAN SEE IS BROKEN

WHY CAN I SEE THE TRAVEL SITE ON MY OWN COMPUTER WITH THE VIDEO BACKGROUND WORKING,
BUT AFTER UPLOADING EVERYTHING TO THE SERVER IT DOES NOT WORK?

How does anyone do anything with any of this stuff you sent me?

I have never in my life seen such a useless pile a shit.
There are some great things here that I want to use.

HOW CAN ANYONE GET ANY OF THIS SHIT TO WORK?

JjohnlernerFeb 18, 2023

, NOPE I WAS WRONG, IT DOES NOT WORK, THIS IS A PILE OF SHIT GARBAGE!

REFUND ME OR EXPLAIN HOW TO USE ANY OF THIS TRASH?

JjohnlernerFeb 18, 2023

I hired someone to help me, I am a HTML programmer for the last 20 years.
I really have never seen such messy shit in my life.

CAN YOU AT LEAST TRY TO HELP ME ON 1 THING???????????????????

i FOUND A YOUTUBE VIDEO BLOCK.

IT WAS METAL, AND THE VIDEO FITS INSIDE.

I HAVE SPENT 2 HOURS TRYING TO FIND WHERE IT IS.

DO YOU KNOW WHERE IT IS?

iT;S LIKE A METAL CHROME VIDEO BOX.

SSemicolon WebSTAFFFeb 18, 2023

Hello,

Thanks for your Patience and Apologies for the Delays in replying!

Maybe, the way you are doing this is not the way it should be. Consider trying the following:

To add the any Block to a Page, you will need to:

  1. Copy/Paste the Custom CSS Codes used in the Document `` and paste it to your css/custom.css File.

  2. Copy/Paste the Custom JS Codes (if any) used at the bottom after the js/functions.js JS File Linking.

  3. Then add the Block HTML Codes as provided in the Block Template to your Page Content.

That's it.

Additionally, we recommend using the Package Generator first: https://docs.semicolonweb.com/docs/getting-started/installation/ and generate a Package based on the HTML Files you need for your Website, however, do keep the entire package downloaded with you in case you would like to use any Blocks/Shortcodes or Component. And then you can simply edit those HTML Files manually with some knowledge of HTML/CSS according to your needs in a Text Editor like Sublime Text/VS Code and upload it to your Servers using FTP. We recommend starting with a Localhost Setup on your personal PC/Macbook before you deploy using FTP.

If you can provide us with a specific code, we can provide you with further assistance. For more info on how to use Canvas, we recommend checking the Documentations: https://docs.semicolonweb.com/ .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

SSemicolon WebSTAFFFeb 18, 2023

Hello,

Well, we assure you that we will do our best to help if you can provide us with specific information and Links to the Preview, you need to integrated to your Website or a section (you do not need to hire someone). We are always here to help you.

The Live URLs you have provided us with does not exist. Please make sure that you provide us with Valid Live URLs. Currently our reply times averages between 12-18 hours (Apologies for the delays in replying to your Support Query). We can see your Ticket was transferred to another Support Team Member, which is why there was a delay. Additionally, we really are not sure which Chrome Metal Box you are looking for, so we will try ascertain and find out what you meant with the "Chrome Video Box" and we will provide you with the Live URL of the Template you saw this on.

If you do not intend to Canvas anymore, you can consider getting a Refund here: https://themeforest.net/refund_requests/new provided you cannot use Canvas anymore for your Website.

Thanks for your Kind Patience and Understanding. We really hope that we can help you better in the future.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjohnlernerFeb 18, 2023

Hi, Sorry was so rude, figured it out now after reading your last email,
now on track, all good, was just very frustrated trying to do everything with notepad and was confused about css,etc. Will get that editor soon which should help a lot too,
and now I have 2 guys who can help me with this from time to time, so all good.

Sorry again, I should have been thanking you for all this amazing stuff.

Cheers, John

SSemicolon WebSTAFFFeb 21, 2023

Hello,

No, We are sorry that we couldn't provide you with the experience you were looking for but we assure we will learn and try improving.

Please do let us know if we can help you with anything else or if you find any further issues with Canvas.

Have a Wonderful Day! :)

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