4 replies · opened Jul 12, 2020
Hi,
When i'm linking on the same page to a section with tabs (/#services) - on the same page is all right: https://immoplus.ml/#services
But If i link from another page, i land to correct section but with 4rd tab open (Winterdienst) instead of the first one (Hauswartung) as expected.
Could you please check?
Many thanks
I see this ticket is kind of ignored or forgotten...
Others are answered in one hour, this one is already 18 hours old and is oldest not answered ticket.
Any reason for this?
Hello,
Thanks for your Valuable Patience! We never ignore or forget any Support Ticket intentionally. Your Support Ticket was under process and was flagged for further scrutiny from one of our developers, as it required more tests on our side to be able to detect the issue in the Core JS Codes and provide you with a proper and accurate solution to avoid multiple tracebacks and replies which could potentially cause delays. We really understand your concerns, but we assure you that every ticket is our priority and we try to provide solutions as early as we can.
Regarding your issue, there is a bug in the Codes which causes the Tabs to activate to the Last Tab incorrectly if there is no matching Tab ID on the Page based on the Window Hash. To fix this issue, find the following code in the js/plugins.tab.js File:
if( jQuery(windowHash).length > 0 ) {
elActive = jQuery( windowHash ).index();
}
and replace it with:
if( $(windowHash).length > 0 && element.find(windowHash).length > 0 ) {
elActive = $( windowHash ).index();
}
This will definitely fix the issue. Hope this Helps!
Meanwhile, if you are using the js/plugins.min.js File, make sure that you update the js/plugins.js File as well and then minify the Codes using this Website: https://javascript-minifier.com/ and then replace the codes in the js/plugins.min.js File with the new minified codes. You can find more ways to include Javascript here: http://docs.semicolonweb.com/docs/getting-started/javascript/ .
Let us know if we can help you with anything else or if you find any further issues.
Hello,
Thank you for the fix, it indeed works now. And sorry for my impatience.
May be you could consider to give short notice, when a ticket needs longer or so...
Thank you
Hello,
Glad that your issue was resolved. Very Happy to Help!
We are working on a New Support Forum which will have a Status Indicator for the Tickets.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
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